Verifying the CD-ROM cables are correctly connected
There are different causes that can cause cables to become loose on your CD-ROM drive. Below are steps on how to check the connections on a CD-ROM drive. Because these steps require that you open your computer and work inside make sure you're aware of the potential ESD hazards by reviewing our ESD page.
Opening the computer
Open your computer and locate the CD-ROM and each of the cables connected to it. Below is an example of the front and back of a disc drive including where each of the cables should be connected to the drive.
Your CD-ROM should have at least two cables connect to it, a molex power cable and ATAPI / IDE data or SATA cable that should also be connected to your motherboard or other interface card. Disconnect the cable from the back of the CD-ROM and reconnect it, do the same on the opposite end of the cable.
Next, if your CD-ROM drive is not getting any power disconnect the cable from the back of the drive and reconnect it.
Finally, some computers use a small third cable to interface the CD-ROM with the sound card. If the audio for your CD audio CDs is not working properly verify that this cable is not disconnected from the back of the CD-ROM.
If you recently installed any new disk drives such as a new hard drive verify that the jumpers are properly set on the back of the CD-ROM. Having the jumpers set improperly to master or slave can cause the CD-ROM to not work. If the drive does not list the master and slave jumper settings on the back of the drive remove the drive and get the jumper settings off of the sticker on top of the disc drive.