CD-ROM drive running in MS-DOS mode
Note: The following solution applies only to Microsoft Windows 95 and Windows 98 users.
First, check the performance of the system. To do this, click Start, Settings, Control Panel, and then double-click system. Click the performance tab, and then inspect the third line down (File System); if this says 32-bit, move to the reinstalling CD-ROM drivers section. If this line contains a message about your computer being infected with a virus, following the upcoming steps will resolve your issue.
Warning: The following steps may erase the information on the hard drive. We recommend that you backup your information before attempting any of the below recommendations.
From the MS-DOS prompt, which you can get to by either booting from a diskette or selecting Start, Shutdown, and selecting restart the computer in MS-DOS mode, type the following command.
The above command recreate the master boot record (effectively removing the current master boot record).
Once recreated, reboot the computer and your issue should be resolved; if not, continue to the reinstalling CD-ROM drivers section.
Reinstalling CD-ROM drivers
If your File system was 32-bit or your CD-ROM is still experiencing issues after following the previous steps, it is likely you are experiencing CD-ROM driver issues. To resolve this issue, access the Windows Device Manager.
Once in Device Manager click the + next to the CD-ROM drive (if not already a - ). From this menu, highlight the CD-ROM listed and click remove. Once the CD-ROM has been removed, reboot the computer. As the computer is rebooting, your CD-ROM should be redetected and reinstalled automatically.