General printer troubleshooting

Printer does not have power indicator

Canon printerFirst, make sure that the printer is on. When a printer is on it should have some light or LED (usually green) indicating it's receiving power.

If you do not have any indicator light, make sure the printer is connected to a working power outlet by verifying each end of the power cable. Next, press the printer power button.

If after doing the above steps the printer still display no power status, you have a serious printer issue and we suggest contacting the printer manufacturer for repair or replacement.

Cables not connected properly

Your printer should have two cables connected to it: the power cable and the data cable. Make sure the power and data cables (parallel cable or USB cable) are connected to both the printer and computer.

Printer error (orange or blinking light)

After your printer has completed its initial startup, you should see a solid colored light. If the indicator is blinking or orange often this is an indication of a printer error; like a paper jam or an issue with the ink or toner cartridge. As there are not standards for all printers, if you see a blinking light, visit the manufacturer's site for specific error details.

No paper or paper jam

Without paper, your printer will not be able to print. Make sure you have paper in the paper loaded into the printer paper cartridge or tray. Next, verify that no printer paper is jammed or partially fed into the printer. If you suspect paper is stuck somewhere it shouldn't be, refer to our help page for paper jams.

Inkjet printer ink related issues

Often when you're encountering an ink related issue you're printer status indicator light (mentioned above) should be flashing. If this is not occurring you may want to skip to the next section. However, if you've recently inserted a new ink cartridge you may want to try the below suggestions.

Printer self tests

Most printers have a way of printing a test page. A printer test page allows you to determine if the printer is working. The printer self test is usually accomplished by holding down a series of keys. If you are not sure if your printer has this feature or how to perform it refer to your manual or visit your printer manufacturers website.

You can also perform a software self-test to determine if the computer can see the printer and it's able to print. Follow the steps below to perform this test.

Microsoft Windows users

  1. Open Control Panel
  2. Double-click the Printers or Printers and Fax icon.
  3. Right-click on the Printer you want to test and click Properties. If you do not see your printer listed your printer is not installed.
  4. In the Printers Properties window click the Print Test Page button.
  5. If the printer can print a test page, your printer is installed and setup properly. However, if you are unable to print in other programs the program you are attempting to print from has issues.

Older versions of Windows with older printers

If you are running an older printer and MS-DOS, Windows 3.x, Windows 95, Windows 98, or Windows NT, you can also attempt the below software test.

Get to an MS-DOS prompt or Windows command line
Get to the root directory -
Type: cd\
Reroute dir to printer - Type: dir > lpt1

The above should take the directory listing and print to the printer. If this does not print, refer to your operating system troubleshooting section. Note: The above command does not do a paper feed, so press your FF or PP, or manually eject the paper.

Printer drivers

If your printer does not have any flashing lights and is connected properly it's possible you may be encountering a driver related issue. We suggest visiting our printer driver listing, which links to all major printer manufacturer driver pages and downloading the latest printer drivers for your printer.

Parallel (LPT) printers

If the printer you're connecting to the computer is an LPT (parallel port) printer we also suggest verifying the below suggestions if your printer is not working.

Parallel port in CMOS

  1. Enter the computers CMOS setup.
  2. Once in CMOS verify that your parallel port is enabled or installed.
  3. Next, verify the printer or parallel port mode. If your parallel port is set to ECP mode, we suggest trying a different mode.

Other parallel device

If you have a parallel printer with other parallel devices such as a parallel scanner or zip drive, temporarily disconnect these devices to verify they are not causing your issue.