I can connect to the Internet, but cannot open any web pages

Internet and the webIf you are able to connect to the Internet, but no web pages open when connected follow the steps below.

Ping an Internet address

  1. Open a Windows command line or open a terminal shell depending on your operating system.
  2. At a prompt type: ping computerhope.com

No response from computerhope.com

If you do not receive a response try pinging the computerhope.com IP address by typing the command: ping 69.72.169.241 at the prompt.

Response from IP

If you receive a response from the IP address, but not the domain computerhope.com you are encountering a problem with your DNS, which translates the domain to an IP address. Open your router configuration and make sure the DNS address and other addresses for your Internet Service Provider (ISP) is correct.

No response from IP

If you get no response from the IP address and the computerhope.com address, nothing is being sent over your network. If your are on a home network, unplug the power to your router and broadband modem, leave them disconnected for a few seconds, and then reconnect them. After the power has been reconnected test your Internet again.

If resetting the power to the devices still does not help the problem open your router configuration and make sure the settings for your Internet Service Provider (ISP) are right.

If this is a corporate network, contact the network administrator since there may be a problem with the network that only they can resolve.

I receive a response or packets from computerhope.com

If you receive a response or packets from computerhope.com. Try opening computerhope.com in your Internet browser. If the Computer Hope web page opens fine, but another web page does not open it is a problem with that page or a filter is preventing the page from opening. Use our IsItUp tool to test if a web page is accessible outside your network.

If Computer Hope does not open in your browser try an alternative browser. For example, if you are using Internet Explorer try opening Computer Hope in a different browser like Firefox or Chrome. If Computer Hope opens in an alternative browser but not your primary browser, it is a problem with your browser and not your Internet.

Additional information