How to fix SU error messages

Updated: 06/30/2020 by Computer Hope

Below is a full listing of each Windows SU error message you may get while using Microsoft Windows. A description of what each error means is also provided.

SU0010
SU0011
SU0012
SU0013
SU0014
SU0015
SU0016
SU0018
SU0019
SU0129
SU0130

SU0133
SU0135
SU0136
SU0139
SU0141
SU0142
SU0147
SU0151
SU0152
SU0153
SU0156

SU0159
SU0160
SU0161
SU0162
SU0163
SU0164
SU0165
SU0167
SU0168
SU0335

SU0343
SU0344
SU0346
SU0347
SU0349
SU0350
SU0358
SU0360
SU0361
SU0362

SU0365
SU0366
SU0369
SU0370
SU0403
SU0404
SU0406
SU0409
SU0410
SU0433

SU0515
SU0434
SU0507
SU0516
SU0700
SU0701
SU05019
SU05038
SU08072
SU08073

SU08074
SU08075
SU08077
SU08078
SU08079
SU08080
SU08128
SU08129
SU08130
SU995038

Note

This article does not apply to SUWIN errors. For information about troubleshooting SUWIN errors, refer to the following article.

SU0010

Warning SU0010: Setup has detected a boot manager partition on your computer. If you set up Windows, you cannot use boot manager. For more information, quit Setup, and read setup.txt on setup disk 1 or the Windows CD (compact disc).

SU0011

Warning SU0011: Setup has detected a password-protected partition on your hard drive. To set up Windows 95 (or Windows 98), you first need to remove the password protection. For more information, see setup.txt on setup disk 1 or the Windows CD.

SU0012

Warning SU0012: Setup detected an OS/2 or Windows NT file system partition on your hard drive. Files on this partition are not available when you use Windows 95 (or Windows 98). For more information, see setup.txt on setup disk 1 or the Windows CD.

SU0013

Error SU0013: Setup could not create files on your startup drive and cannot set up Windows. If you have HPFS (high-performance file system) or Windows NT file system, you must create an MS-DOS boot partition. If you have LANtastic server or SuperStor compression, disable it before running Setup. See setup.txt on setup disk 1 or the Windows CD.

This error can also occur if you try to install the retail version of Windows 95 over an existing installation of OSR2 on a hard drive using the FAT32 file system.

This error message can also occur if you have a FAT32 partition and you are installing Windows 95 (retail version), which only expects FAT16. This error can also occur if you are running EZ Drive and you have the Floppy Boot Protection option enabled in EZ Drive. You should be able to resolve this error by disabling the Floppy Boot Protection option in EZ Drive.

SU0014

Warning SU0014: Setup has found a hardware device on your computer that is not responding. To try this device again, click Continue.

If problems persist, quit Setup and any other running programs, and then turn your computer off and back on again. Then run Setup again, and choose Safe Recovery when prompted.

SU0015

Warning SU0015: Setup detected a Windows NT file system partition on your hard drive. Files on this partition are not available when you use Windows 95 (or Windows 98).

SU0016

Warning SU0016: Setup has detected OS/2 files on your computer. If you set up Windows 95 (or Windows 98), you may not be able to use OS/2. For more information, quit Setup, and read setup.txt on setup disk 1 or the Windows CD.

SU0018

Error SU0018: Setup could not create files on your startup drive and cannot set up Windows.

There may be too many files in the root directory of your startup drive, or your startup drive letter was remapped by network or compression software. For more information, see setup.txt on setup disk 1 or the Windows CD.

SU0019

Warning SU0019: Setup has found commands in your autoexec.bat or config.sys files that are not compatible with Windows.

Setup makes backup copies of your existing autoexec.bat and config.sys files and create new ones, if needed.

SU0129

Error SU0129: Setup was unable to determine your computer's hardware configuration. Setup cannot continue and now close.

SU0130

Warning SU0130: Make sure your username, beta ID, and password are correct.

SU0133

Warning SU0133: Setup was unable to determine your system configuration using full detection. Would you like to try again using minimal detection?

Note

If this doesn't work, run setup again and choose Safe Recovery when prompted.

SU0135

Warning SU0135: Setup was unable to properly identify all your hardware. To confirm your hardware settings, click Change Computer Settings.

SU0136

Warning SU0136: Setup was unable to initialize Windows Help. Help may not be available during Windows Setup.

SU0139

Warning SU0139: The directory you specified contains a version of Windows with a different character set. Setup cannot upgrade this version. Choose a different directory.

SU0141

Warning SU0141: Setup could not copy files needed for your startup disk. You can still continue with setup without creating the startup disk. Click OK to continue.

SU0142

Warning SU0142: Setup did not find enough free directory entries in the root of the following drives. Delete some files or directories to make enough room. Setup needs at least more free entries on drive.

SU0147

Warning SU0147: Setup did not find enough free directory entries in the root of your startup drive. Delete some files or directories to make enough room, and then run setup again. Setup needs at least X more free entries on this drive. Where "X" is a replaceable parameter.

SU0151

Warning SU0151: Setup could not verify your computer has the minimum amount of memory (RAM) required to run Windows 95 (or Windows 98). Do you want to continue with Setup?

SU0152

Warning SU0152: Your computer has X bytes of memory (RAM). Windows 95 (or Windows 98) requires a minimum of X bytes. You must install more memory before setting up Windows 95 (or Windows 98).

SU0153

Warning SU0153: Drive X, the host drive for the compressed X drive, must have at least X bytes free to set up Windows. Free some disk space, and then run Setup again.

SU0156

Warning SU0156: Setup has found pen extensions 1.0 installed on your computer. If you proceed with Setup, these will be removed. To continue with Setup, click OK. To quit Setup, click Cancel.

SU0159

Warning SU0159: The directory X you specified contains a Windows NT installation. Setup cannot install Windows in this directory. Choose a different directory.

SU0160

Warning SU0160: The directory X, which is needed to install Windows into already contains a Windows installation. Choose a different installation directory.

SU0161

Warning SU0161: The directory X, which is needed to install Windows into already contains a Windows installation. Setup chooses a directory for you, which you can change later.

SU0162

Warning SU0162: The directory X contains a Windows NT installation. Setup cannot install into this directory. Setup chooses a directory for you, which you can change later.

SU0163

Warning SU0163: The directory X you specified contains an MS-DOS installation. Choose a different directory.

SU0164

Warning SU0164: Setup cannot upgrade the version of Windows in %1, because you are running Windows from a different directory. Choose a different directory.

SU0165

Warning SU0165: The specified path contains an invalid character (for example, \344, \374, \366, \350, \343, \346). Specify a valid path.

SU0167

Warning SU0167: The specified directory contains a directory named "desktop" that must be moved or renamed before Setup can continue. For more information, see setup.txt on setup disk 1 or the Windows CD.

SU0168

Warning SU0168: Your computer already has an operating system installed, which cannot be upgraded by this version of Setup. Obtain the Windows 95 (or Windows 98) upgrade.

SU0335

Error SU0335
Setup could not determine your hardware settings. There may be a missing or damaged setup file or there may not be enough memory to continue. Free some memory and then run setup again.

SU0343

Warning SU0343: Setup could not create X. Make sure you specified a valid drive letter and directory name. Also, make sure the directory name does not conflict with existing files on your drive.

SU0344

Warning SU0344: The Windows directory X you have specified does not currently exist. Verify that the path is correct.

SU0346

Warning SU0346: Setup cannot upgrade Windows. The directory X does not contain a valid Windows installation. Specify another directory.

SU0347

Warning SU0347: Setup cannot upgrade Windows <version number> in <directory name>. You must have version 3.0 of Windows or later to upgrade. Specify another directory in the New Directory box.

SU0349

Error SU0349: A mismatched setupx.dll is loaded. Setup cannot continue. Quit all Windows and MS-DOS-based programs, and then try again. Or quit Windows and then run setup from MS-DOS.

SU0350

Error SU0350: Setup was unable to display the non-disclosure agreement. Setup will now close.

SU0358

Error SU0358: Setup detected one or more MS-DOS-based programs running on your computer. Close your MS-DOS programs and click OK to continue. Or, click Cancel to quit Setup.

SU0360

Warning SU0360: Setup could not create X. Type a drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\Windows.

SU0361

Warning SU0361: A Windows registry file was found. If Windows 95 (or Windows 98) is installed in another directory, continuing with Setup causes it to be disabled. Do you want to continue?

SU0362

Warning SU0362: It is not recommended that Setup continue without the proper amount of free disk space. If you continue, Setup may run out of disk space and not complete successfully.

SU0365

Warning SU0365: This option may remove drivers that are needed for your computer to start, including commands that might start a network.

SU0366

Warning SU0366: This option disables some commands in your autoexec.bat and config.sys files to ensure that Windows 95 (or Windows 98) installs correctly and uses the fastest drivers.

SU0369

Warning SU0369: Setup will now remove all optional components. In a later screen, select what components to install.

SU0370

Warning SU0360: Windows cannot be installed onto a network drive in this mode. Type a local drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\\Windows.

SU0403

Error SU0403: Didn't find file X to convert to new registry format.

SU0404

Error SU0404: Setup is already running.

SU0406

Error SU0406: Windows 95 (or Windows 98) requires at least a 386 processor to run.

SU0409

Warning SU0409: Windows Setup was unable to update your system files. This error may be caused by virus detection that is built into your computer, or by virus detection software running on your computer. To disable built-in virus detection, you must run the configuration program that came with your computer, or contact your computer's manufacturer. To disable virus-detection software running on your computer, you may need to remove the lines that start the program from your autoexec.bat or config.sys files. After you have disabled the virus detection, restart your computer, and then run setup again.

Can be caused by the GoBack (ISV name is WildFile Inc.) program. You must disable the program with the program's interface before you proceed with Setup.

SU0410

Error SU0410: Cannot open X. This file may be missing or damaged, or there may not be enough memory to continue. Free some memory and then try again. Setup will now close.

SU0433

Error SU0433: Setup could not load the required inf files. Setup will now close.

SU0434

Error SU0434: Error loading inf files X.

SU0507

Error SU0507: The following problem occurred while Setup was analyzing your computer: Setup cannot continue and will now close.

SU0515

Error SU0515: Setup was unable to configure your network components. To continue without network support, click Yes. To quit Setup, click No.

SU0516

Warning SU0516: Setup ran into problems while trying to set up the following device on your computer: X.

Setup will install this device later. If problems persist, run Setup again and choose Safe Recovery when prompted. Click OK to continue.

SU0700

Warning SU0700: You cannot upgrade Windows in AT mode setup. Specify another directory in the New Directory box.

SU0701

Warning SU0701: You cannot do upgrade Setup over English mode Windows. Specify another directory in the New Directory box, or quit Setup and turn it into Japanese mode, then run Setup again.

SU05019

Setup Error SU5019: Control data corrupt.

SU05038

Error in command line: This error means that there is a setup command line error. For example, invalid arguments were passed to setup.exe.

SU08072

Error SU8072: Setup could not find UI (user interface) resources.

SU08073

Error SU8073: Character window could not start.

SU08074

Error SU8074: Setup encountered an error with a window class or window creation.

SU08075

Error SU8075: The display failed to switch to graphics mode.

SU08077

Error SU8077: Setup encountered an invalid HINST value.

SU08078

Error SU8078: The UI was initialized twice.

SU08079

Error SU8079: An unknown error occurred.

SU08080

Error SU8080: Exit by user request.

SU08128

Warning SU8128: The directory X cannot be created because a file already exists with that name. Click OK to rename the file X to Y file name. Click Cancel to quit Setup.

SU08129

Warning SU8129: The drive X is compressed using a beta version of DoubleSpace. Update this drive to the released version, or uncompress it before installing Windows.

SU08130

Warning SU8130: The drive X is a partially converted DriveSpace drive. Finish converting this drive before installing Windows.

SU995038

Invalid command option specified. Check the command line and try again, or type setup /? for help on the setup command options.