Reference number: CH000389

Fixed disk failure.

Issue:

Fixed disk failure.

Additional information:

Error may also be one of the below error messages.

Fixed disk 0 failure
Fixed disk 1 failure
Fixed disk C failure
Fixed disk D failure

Cause:

This issue can be caused by any of the following possibilities:

1. Hard drive not setup properly in CMOS
2. Hard disk drive not detected
3. Hard disk drive not setup
4. Bad hard disk drive

Solution:

Hard drive not setup properly in CMOS

Verify that the hard disk drive is setup in CMOS as auto or that it is properly manually configured. You can find hard disk drive CMOS settings on our hard disk drive specifications page.

Additional information and help with entering the BIOS / CMOS setup can be found on document CH000192.

Hard disk drive not detected

It is possible that the hard disk drive may not be detected either because of a cabling issue or jumper issue. 

Open the computer, being aware of ESD, and verify that the power and data cable is properly connected to the back of the computer. In addition, ensure that the data cable is properly connected to the motherboard or interface card. 

If you have recently added any new IDE / EIDE devices and you have an IDE hard disk drive, ensure that the jumpers are properly set on the hard disk drive.

Hard disk drive not setup

See if the hard disk drive is detected by fdisk. If the hard disk drive is detected but does not have a partition, attempt to create a new partition using fdisk. Additional information and help with fdisk can be found on our fdisk page.

Bad hard disk drive

If you have followed the above steps and you continue to experience the same issue, unfortunately it is likely that the hard disk drive is bad or the controller is bad. 

If available, you may want to connect another known good hard disk drive to the computer to determine if it can be detected. If it is able to be detected then replace your hard disk drive. If it is not detected, unfortunately you will need to replace the motherboard or controller as it is likely bad.

If no additional hard disk drive is available it is recommended that the hard disk drive be replaced or that the computer be serviced / repaired.