Computer stops at verifying DMI pool data
The DMI (desktop management interface) is an abstraction layer provided by your system management BIOS that provides information about your computer's hardware to your operating system. If your computer is stuck at "Verifying DMI pool data," we recommend running through the following steps to make sure your hardware is properly configured and detected by your BIOS.
Troubleshooting steps
- Have you recently installed new hardware in the computer, such as a new disk drive, graphics card, or additional RAM (random-access memory)? If so, disconnect or uninstall the new hardware and try to boot again. If your computer boots successfully without it, this indicates that the hardware is faulty or was installed incorrectly.
- Enter your BIOS setup and make sure the type of your hard drive is being automatically detected (the drive detection is set to Auto). If you can't find the correct option in your BIOS to do this, check your computer or motherboard's manual for specific instructions.
- Try clearing your CMOS (complementary metal-oxide semiconductor), which resets your BIOS to factory default settings. Doing so may resolve any incorrect information in your BIOS configuration.
- Try disconnecting all disk drives that are not necessary to boot the computer. If the computer boots correctly after doing this, reconnect one drive at a time and try booting again to determine the drive causing the problem.
- Reseat all RAM, and any PCI (peripheral component interconnect) cards.
- Try booting from a removable disk, such as your operating system's installation disks or a bootable recovery USB drive.
If none of the above steps work
If you've tried the recommendations above and your computer continues to freeze at the DMI message, it's a sign of a hardware component malfunction.
Before replacing any hardware, we first recommend you erase everything on the hard drive and start over.
If you're unable to reinstall the operating system your computer may have a hardware issue and it's suggested that the hard drive be replaced. If replacing the hard drive does not resolve the problem, we would recommend replacing the motherboard next.