Reference number: CH000680

Where do I locate motherboard video drivers?

Question:

Where do I locate the motherboard video drivers?

Answer:

Users who have motherboards with on-board video may have issues with locating the proper drivers for their video card. Often users encounter issues with their on-board video after the operating system has been reinstalled and the motherboard chipset drivers are not installed. To resolve this issue, try following the below steps.

Let Windows redetect drivers

If you have not recently reinstalled Microsoft Windows, it's possible that your video drivers are simply corrupt. Open Device Manager and remove all devices under "Display Adapters" and any "Other devices". Once removed, reboot the computer and let Microsoft Windows re-detect the video drivers.

Motherboard chipset drivers

Reinstalling the motherboard chipset drivers will usually resolve this issue. If your computer came with a Motherboard CD, install the chipset drivers from the CD and the video drivers if also available on the CD.

If you do not have a motherboard CD, obtain the motherboard chipset drivers from the motherboard manufacturer.

Video card drivers

If after installing the motherboard chipset drivers you continue to have issues, install the video drivers. We suggest you download the video drivers from the computer manufacturer or motherboard manufacturer.

A listing of motherboard manufacturers and their drivers can be found on our motherboard chipset drivers page.