Reference number: CH000744
Why does my Internet back button sometimes not
work?
Question:
Why does my Internet back button sometimes not work?
Cause:
This issue can be caused by any of the below causes.
- A new window was
opened.
- A webpage automatically forwarded you to an alternate page.
- Other type of script preventing you from going back.
Answer:A new window was opened
When browsing the Internet, some pages may open a link to a new
window.
When this occurs, all your previous search history will not move over
to the new window. You can easily determine if this is the cause of
your issue by looking at the color of your back button. If the back
button is gray or not highlighted,
it's more than likely that you're in a new window. To get back to
your previous window, simply close
the browser window you're currently in.
A webpage automatically forwarded you to
an alternate page
Often, this issue is caused when the webpage you're visiting has
automatically forwarded you to a different page or new page. When
this occurs, if you press the back button, you're sent back to the page
that re-directed you to the new page that forwards you back to where
you just came from.
To resolve this issue, you can try one or more of the below
solutions.
- Press the back button two or more times quickly, this will
almost always get you back to a previous page; however, this will
also sometimes get you back too far.
- Most new browsers have a small down arrow next to the back
button (as shown below). Pressing this button will display the
last few pages you have recently visited. Once this list is
displayed, you can select the page you wish to go back to.
Other type of script preventing you from
going back
There are scripts that can be used maliciously to prevent you from
going back; when these types of pages are encountered, usually one of
the above two recommendations will allow you to get back. However, if
you find neither of these solutions allowing you to get back, we
suggest you close all your browser windows and start over.
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