Reference number: CH000873

Session Has Expired error on the Internet.

Question:

Session Has Expired error on the Internet.

Answer:

When browsing a website that is database driven, requires a login, and/or is a secure web page you may experience a "Session Expired" or "Session Has Expired" error message because of any of the below reasons.

• Inactivity - If you have not been doing anything on the page for a set length of time (often 10-30min) the server will time out your session. This is often done for security reasons and to help increase the overall speed of the web page. In other words if you were browsing the page and get up and leave, go to lunch, and/or start browsing other pages when you come back you will need to re-login and/or create a new session.
• Cookies - If you're browsing anonymously or your browser does not have cookies enabled it will cause many sessions to fail. Information about enabling and disabling browser cookies can be found on document CH000509.
• Firewall or proxy - If you're connecting to the Internet behind a firewall or through a proxy it is possible that the firewall or proxy is restricting or prohibiting the session from being established.
• Date / Time not correct - Verify that your computer has the correct time and date. If you're computer is running in the wrong month and/or year it can cause a web page to fail. Additional information with viewing and setting your system time and date can be found on document CH000554.
• Other site related issue - If this issue is only occurring on a certain site and you're not encountering any of the above-related issues it's possible that it could be the site encountering an issue. Contact the company and/or Webmaster to verify the problem is not on their end.

Can I increase the length of time a session expires?

A web page session time is specified on the server side, therefore this is not a setting you can adjust or change on your computer or in your web browser.