Reference number: CH000981

The wheel on my mouse is not working properly

Question:

The wheel on my mouse is not working properly.

Answer:

Just like any other part on a mouse the wheel or roller on the top of a wheel mouse can also malfunction. Below are some tips on troubleshooting this issue and suggestions if unable to fix.

Microsoft Windows users

If you're running any version of Microsoft Windows and are encountering issues with the mouse wheel first attempt to adjust the mouse settings through the Mouse Properties window. This window can be accessed by opening the Control Panel and double-clicking the Mouse icon.

Within the Mouse Properties window select the Wheel tab and try adjusting the number of lines to scroll the mouse and/or try changing the mouse to scroll one page at a time. After this has been adjusted click Apply and then Ok. And see if this changes helps correct any issues.

If you're running a mouse not manufactured by Microsoft you may also want to adjust the mouse through the program installed with the mouse. For example, Logitech mice often have software separate from Windows that allows users to adjust their mouse settings. Often these programs are accessible by clicking a mouse icon in the systray.

Finally, if the above suggestions do not help resolve your issue we suggest trying to install the latest drivers and/or software for your mouse. See our input manufacturers section for a  listing of links to mouse manufacturers. Additional information about installing drivers can be found on document CH000834.

Other users

If you're running a different operating system we suggest trying to re-install the software that came with the mouse and/or installing the latest drivers for your operating system from the mouse manufacturers web site.

Hardware issues

If after following the above steps you still are encountering issues it's likely that the mouse is defective. We suggest contacting the mouse manufacturer for a replacement or purchasing another new mouse.