Reference number: CH001031

After uploading an update to my webpage it looks the same

Question:

After uploading an update to my webpage it looks the same.

Answer:

Save page

First, make sure the page you're uploading has been saved on your computer. If the page has not been saved, you'll be uploading the page without the new changes.

Refresh page

If the page has been saved it's likely your Internet browser is loading the page from its cache instead of from the server it's stored on. To reload the webpage from the server, refresh the browser, which can often be quickly done by pressing the F5 key on the keyboard.

Clear browser cache

If you continue to encounter issues, try clearing out your Internet browsers cache (history) by following the steps on document CH000510.

Delete and re-upload page

If the above recommendations do not work, try deleting the page on the server.  Refresh your browser so it encounters an error with the page now missing, upload the page with new changes and refresh the browser window again.

Other issues

Finally, if you continue to experience issues with seeing changes that have been made to a new uploaded page, it's likely you're encountering more difficult to troubleshoot issues that may require assistance from your network administrator or Internet service provider. For example, if you're network is using a proxy, that page may be cached on that server and not loading the pages with new changes. For additional assistance we suggest contacting your administrator or service provider.

Additional information:

• See our cache and webpage definitions for additional information about these terms and related terms.