Reference number: CH001153 Laptop touchpad cursor jumps around while not touching it.
Question:
Laptop touchpad cursor jumps around while not touching it.
Cause:
This issue could be caused by any of the below possibilities.
- Touching the touchpad without realizing it
- Driver related issue
- Dirty touchpad
- Bad hardware
Tip: Some laptops may have a button around the touchpad or a icon in the Systray that enables you to temporarily disable the touchpad.
Answer:
Make sure you're not touching the touchpad Because the touchpad often is close to where the palms of your hands and thumbs lay, it's possible that you may be touching the touchpad without realizing it. An easy way of quickly identifying this, would be to see if the cursor moves without touching anything on the keyboard. Dirty touchpad Oils, lotion, and other substances from your fingers can cause the touchpad to not work properly. Make sure the touchpad is clean by dampening a cotton cloth with water and rubbing the touchpad surface. Disconnect other external input devices It may not be touchpad that's causing your issue.
If you have other input devices such as an external mouse, graphics tablet, keypad, etc.,
try disconnecting these devices to make sure they're not the cause of your issue.
Disconnect from docking station If your laptop is only encountering this issue while connected to a docking station, it could be the cause of your issues. For this issue we suggest the below solutions.
- Make sure your laptop has the latest BIOS update.
Update drivers Because the drivers control how the touchpad interfaces with the operating system, if the drivers contain issues, any number of problems can occur.
Including the cursor moving improperly. Make sure you have the latest drivers from your laptop manufacturer for your touchpad either by visiting their website or contacting their support. Bad hardware If you've completed all the above steps and continue to have issues with your touchpad, it's possible you may have a physical hardware issue either with the touchpad and/or interface connected to the touchpad. If your laptop is out of warranty and you do not wish to spend the money it takes to repair the laptop,
we suggest disabling the touchpad and using an external USB mouse.
Additional information
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