Unable to open or read a PDF file
No PDF reader installed
Before following any of the below steps, make sure a PDF reader installed on the computer is working. Click the Adobe PDF icon to the right, which should open an example PDF in a new window. If this example file opens successfully, the computer does not have issues with the reader.
If this does not work, consider an alternative free PDF reader and online readers that open PDF files without having to install any programs on your computer.
PDF file is not recognizable
In some situations when receiving a PDF in e-mail, the file extension Microsoft Windows uses to identify the file may be stripped. If the file does not end in .pdf, Microsoft Windows will not know how to open this file. To determine if this is your issue, follow the below steps.
- Save the PDF file to your computer.
- Open your PDF reader. If Adobe Reader is installed, it should be listed under the Programs or if using Vista or Windows 7 you can search for "Adobe Reader".
- Once your PDF reader is open drag the saved PDF file from its saved location to the reader. If this is a valid PDF file, it should open with no problems.
File is corrupt
Finally, if the above example PDF opened, but the other suggestions did not help it is likely the PDF is corrupt. Download the PDF file again or if this file is from an e-mail request that the e-mail be sent again.