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Basic Microsoft Windows 95 troubleshooting

windows 95 troubleshootingError messages encountered during boot before Windows loads

Before following the steps below, if you are getting an error make sure to search our site for the error message first and look through our Windows 95 Q&A page.

  1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
  2. Like previous versions of Microsoft operating systems, Windows 95 still utilizes the autoexec.bat and config.sys for backwards compatibility. Errors that occur before Windows loads are often caused by a misconfiguration in the autoexec.bat and config.sys.

Error messages while Windows is loading

Errors that occur while Windows 95 is loading or prevent Windows from loading may be caused by issues in the win.ini or the system.ini. These issues can often be resolved by restoring a backup of the win.ini and the system.ini. Below are steps that can be taken to restore a backup of these files.

  1. Exit to an MS-DOS prompt.
  2. At the MS-DOS prompt, type: cd\windows and press enter.
  3. From the C:\Windows> prompt, type dir system.* and dir win.* to see if any backups of the system.ini or win.ini are available, and if so, what they are named. You should be looking for a system and win file that end with either ---, bac, or bak. If this file is present then continue with the remainder of the steps. Unfortunately, if this file is not found these steps will not work.
  4. If you were able to locate a backup file, type ren system.ini system.ch and ren win.ini win.ch to rename the current system.ini and win.ini files.
  5. Finally, type copy system.??? system.ini and copy win.??? win.ini where ??? is the name of the backup extension you were able to locate.

Other error messages that occur while Windows is loading or after Windows is loaded

Errors that have occurred while Windows is loading or after Windows has completed loading are often caused by the following. A program that is automatically loading at the same time as Windows, problem or misconfiguration of a hardware device, or a computer virus.

  1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager. If errors are found, read through our Device Manager page for steps on resolving issues.
  2. Ensure that if programs are loading automatically, the errors are not associated with these programs. Many times utilities such as virus programs may load when Windows first starts and cause errors to occur. If you believe that your startup errors are associated with another program, refer to our basic software troubleshooting.
  3. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may want to consider installing a program to make sure no viruses are causing your problems. Information about updating your antivirus program can be found on document CH000533 and information about what antivirus programs are available can be found on document CH000514.

Other error messages

If you are experiencing other error messages it is likely these errors are being caused by the software program you are running or a hardware device you are attempting to utilize. It is recommended you see the basic troubleshooting section for your hardware device or software program.

Computer running slowly

  1. Make sure your computer has at least 100MB free of hard drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly. Additional information about regaining hard drive space can be found on document CH000528.
  2. Run Microsoft Scandisk and Defrag on the computer. Additional information and help with these commands can be found on our scandisk page and our defrag page.
  3. Click Start, Search, and click For Files or Folders. In the search window, search for a file named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
  4. Close any programs that are running in the background or disable background programs from automatically loading each time your computer boots. Information about doing this can be found in document CHTSR.
  5. Windows 95 still utilizes the autoexec.bat and config.sys. Therefore, make sure your autoexec.bat and config.sys are optimized. Changing the way programs load into memory, removing lines that are not necessary, and changing the order of lines in your config.sys can all help with improving the speed of your computer. See the autoexec.bat and config.sys page for additional information.
  6. If you have not already restored a backup copy of your system.ini and win.ini, it is recommend you restore an older version of these files. See the above "Error messages while Windows is loading" section for steps on how to do this.
  7. Ensure that no errors or conflicts exist in the Device Manager.
  8. Ensure your computer has the latest drivers for the hardware devices installed in your computer. See document CH000546 for additional information on what drivers should be updated on your computer.
  9. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may want to consider installing a program to make sure no viruses are causing your problems. Information about updating your antivirus program can be found on document CH000533, and information about what antivirus programs are available can be found on document CH000514.

Issue with hardware device

If you are having difficulties with a hardware device, see the basic troubleshooting section for steps that can be taken to help resolve your hardware issues.

Other

If you still have errors or are unable to resolve your issue, search our web page, check our on-line help section, and check our Q&A section for additional help and recommendations. If after checking these locations you are still unable to resolve your issue, feel free to contact our support team.

Additional information

  • See our troubleshooting definition for further information on this term and related links.