Windows Remote Assistance
Alternatively referred to as Remote Assistance, Windows Remote Assistance is a Microsoft Windows feature introduced with Windows XP, Vista, 7, and all later operating systems that allow someone to remotely connect to your computer or you to remotely connect to someone else's computer to help troubleshoot a problem. In the below image, is an example of what the opening screen of Windows Remote Assistance looks like. As can be seen in this image, you are first prompted with the option to either invite or help someone who has invited you.
Notice: With Computer Hope's limited staff we are unable to remotely assist any user with their computer. However, there are some volunteers in the Computer Hope chat and forums who may be willing to remotely help you with your problem. However, please keep in mind that you are remotely giving this person access to your computer and the actions that person takes should be carefully monitored.