Laptop Internal CD-RW/DVD drive ... not listed in computer!

[joy in mo]

I have a new Compaq AMD notebook CQ61-313US with Windows 7 Home Premium. It came with a CD-RW/DVDR drive. Today I put a CD in to just listen to and nothing happened. I clicked the "computer" icon & the drive is not showing at all, only the C & the D drive. Am at a loss as to what to do. How could it just disappear like that, & what can I do?

[Allan]

Have you recently installed any new hw or sw?

[joy in mo]

no new hardware, but some software. one that I couldnt get to work that might be related would be Clone CD

[Allan]

http://support.microsoft.com/kb/314060#win7fix

[Geek-9pm]

Yes, Microsoft has documented a known issue and provided some help. The information in the lin k  Allen gave will help you get it working again.

But you have a new notebook.

I have a new Compaq AMD notebook

The manufactures need to here more about this. This is happening all over the place. When anybody buys a retail computer, there is a warranty. Even when they claim it is not their fault. or something to that effect. The law in USA and many other places says they have to make good on any warranty
My point is this: This should not happen. It is widespread. New laptops are coming out that goof up the DVD player after a few months of use. We users need to get on the case.
A Google search shows the there have been hundreds trouble  reports about new laptops DVD players  in the past year.
Please call you support number and complain.

[Allan]

It's a software problem. It has nothing to do with the laptop manufacturer.

[joy in mo]

I really thank you both for replying. I have followed the link and done what it said to do. But still have the problem. After troubleshooting did its thing I got the message that there were changes made to the system. & try again to do what I wanted. I did, but no go. Also under "problems found" ...hardware changes might not have been detected. On the far right of that window there was the usual yellow triangle with an exclamation point inside.
More suggestions?

[joy in mo]

Just expanded the small window & see this!


Playing and Burning CDs, DVDs, and Blu-ray Discs Publisher details

Issues found
The drive is experiencing a Plug and Play device issueThe drive is experiencing a Plug and Play device issue
Windows has detected a device status error with this drive and will keep checking for problems. Detected 
Potential issues that were checked
A CD, DVD, or BD drive was not detectedA CD, DVD, or BD drive was not detected
Windows did not detect a CD, DVD, or BD drive. It might be unplugged or disconnected. Issue not present 

Issues found Detection details

 The drive is experiencing a Plug and Play device issue Detected 
 
Windows has detected a device status error with this drive and will keep checking for problems.
 

Potential issues that were checked Detection details

 A CD, DVD, or BD drive was not detected Issue not present 
 
Windows did not detect a CD, DVD, or BD drive. It might be unplugged or disconnected.
 

Detection details 

A CD/DVD/BD drive is selected
IDE\CDROMHP_CDDVDW_TS-L633M______________________0301____\5&2E803116&0&1.0.0
 
Collection information
Computer Name:  JOY-PC
Windows Version: 6.1
Architecture: amd64
Time: Saturday, March 13, 2010 8:01:13 PM

Publisher details 

Playing and Burning CDs, DVDs, and Blu-ray Discs
Resolve problems that prevent playing or burning CDs, DVDs, or BDs.
Package Version: 1.0
Publisher: Microsoft Corporation
Playing and Burning CDs, DVDs, and Blu-ray Discs
Resolve problems that prevent playing or burning CDs, DVDs, or BDs.
Package Version: 1.0
Publisher: Microsoft Corporation
Playing and Burning CDs, DVDs, and Blu-ray Discs
Resolve problems that prevent playing or burning CDs, DVDs, or BDs.
Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Corporation

[Geek-9pm]

It's a software problem. It has nothing to do with the laptop manufacturer.

It has everything to do with the manufacture.
Unless he bought it with no software installed by the manufacture.