Windows XP mouse freezing

[sophie306]

I am asking on behalf of my mother.  Windows XP, starts up then freezes on the desktop, cannot move the mouse at all.  I have checked it is in the back ok, the mouse moves on start up.  I have tried to look in safe mode what this could be but this is beyond my level.  I have done system restore etc.  The PC came with no boot disks etc, all preloaded.

[KornmonGrim]

Hello, sophie306

Please follow my instructions exactly and correctly carefully. This may or may not solve your computer problem. [Disclaimer:] Please be aware i am not liable or responsible for anything that happens to your computer.

Turn on your computer and press F8 repeatedly until it comes up with a black screen and choose the following option:

Boot Windows XP [Version] in safe mode.

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When you are logged in, if you can log in safe mode then do the following:

Press and hold Ctrl Alt, then while holding Ctrl and Alt press Delete.

It will open a window and at the top left corner it will be named  Task Manager.

Look down to the bottom middle of the window and reply the:

Processes:

CPU Usage:

Physical Memory:

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Click the Start button then, click Run.

A window should come up with the name Run.

In the text box of Run type in msconfig.

It will open a window and in that window click the Startup tab.

Reply with the Start up Item Name, Manufacturer & Command. This may take some time.

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Navigate to the following page and follow the instructions to see if you are infected.


http://www.computerhope.com/forum/index.php/topic,46313.0.html
Do not reply or post in the topic linked on this page.

Reply with all the logs & answers to my questions in this topic.

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Is your computer a Netbook, Laptop, Desktop?

Does it have a cd drive?help

If none of this can solve your problem please wait for someone else to help you or if you can go get it fixed.

Best of Luck,
KornmonGrim