windows vista service pack 1 faulty

[bluecollar]

how do i find and fix windows vista service pack 1, so that service pack 2 can be downloaded and work,
is that the right way to put it?
i hope to look at this problem for my friend on her laptop tomorrow, she took it to a professional, but got spooked, precious info and photos on laptop etc.
i tried to find SP1 on my laptop, no luck,
i thought i could copy it and then try to reinstall on hers?
is that a possible thing?
very sorry for my lack of info,
thanks for being here

[Allan]

No idea what you are talking about. Why don't you tell us what the problem is and please - start from the beginning.

[bluecollar]

sorry,
she tells me she tried to download the update - service pack 2 for vista
she says it failed because service pack 1 had something wrong,
and service pack 1 has no more support?
gosh, i think i'll try to find out more tomorrow,
just reading this to myself . . .  . . . . .
thanks again

[patio]

Vista SP1

Have her DLoad and install it again...
SP2 will not install until this is fixed...

[Allan]

vista sp1 download: http://www.microsoft.com/downloads/details.aspx?familyid=b0c7136d-5ebb-413b-89c9-cb3d06d12674&displaylang=en

[bluecollar]

Hi, just spoke to my friend yesterday, the update looked good when i left for it to complete after it's restart, but it came up with a fail notice.
I will try to have another look and attempt to download it again,
maybe next month though,
we work opposite shifts now,
thanks for your help & advice 'guys'