Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
SUPERAntiSpyware
If you already have SUPERAntiSpyware be sure to check for updates before scanning!Download
SuperAntispyware Free Edition (SAS)* Double-click the icon on your desktop to run the installer.
* When asked to
Update the program definitions, click
Yes* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the
Preferences button.
•Under
Start-Up Options uncheck
Start SUPERAntiSpyware when Windows starts
* Click the
Scanning Control tab.
* Under Scanner Options make sure only the following are checked:
•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•
Please leave the others unchecked•Click the
Close button to leave the control center screen.
* On the main screen click
Scan your computer* On the left check the box for the drive you are scanning.
Choose the drive where your USB memory stick resides.* On the right choose
Perform Complete Scan* Click
Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click
OK* Make sure everything in the white box has a
check next to it, then click
Next* It will quarantine what it found and if it asks if you want to reboot, click
Yes•To retrieve the removal information please do the following:
•After
reboot, double-click the
SUPERAntiSpyware icon on your desktop.
•Click
Preferences. Click the
Statistics/Logs tab.
•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
•It will open in your default text editor (preferably
Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...
* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*
Copy and Paste the log in your post.
****************************************
folder called"restore.scr
That is not a folder; it's probably the infection. Please hold downt the Shift key for about 10 seconds while connecting the memory stick to your computer. Please scan your memory stick with your Anti-Virus program. It will not delete those important files. Please post the logs from these scans.
