My computer stops during games, and BSOD! HELP!

[HyeinJi]

Hello guys:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80002edc14b, 0xfffff880067fe578, 0xfffff880067fdde0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 092910-33119-01.

Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.



How can I fix this? I did run windows memory diagnostics, but no errors were found.

[Computer Hope Admin]

9 times out of 10 a BSOD in a game is caused either by video drivers or by bugs in the game. Update your video drivers for your video card and visit the developers game site and make sure you're running the latest update of your game.

If both of these don't work then please let us know what version of Windows, what video card, and what game this is happening in.

[HyeinJi]

Well my pc passed prime95, memtest, and 4 hours of furmark(videocard stress test) with 8x MSAA samples.

[Computer Hope Admin]

That's excellent, still would recommend what I said earlier. Latest video drivers and make sure the game has latest updates.

If both of these don't work then please let us know what version of Windows, what video card, and what game this is happening in.

[Azzaboi]

STOP Error 0x0000007E means 'SYSTEM_THREAD_EXCEPTION_NOT_HANDLED'.
It should normally give a filename or driver which it's refering to and results with the BSOD. Did it list any filename?

Like the Admin said - update or re-install the game or driver affected.

It can be caused by faulty RAM, an incorrect/corrupt device driver, poorly written/updated software and more commonly under Windows XP Service pack 2, malware/adware installations.

Faulty RAM will have random crashes occuring, not just with one game/app.
Bad Drivers normally crash on startup during the booting stage.

I recommend checking the others if you still have issues.

[HyeinJi]

Hello guys, and thank you so much for helping me. I really really appreciate your effort!
1 Day I wish I could help others with the same problem too!

My computer's hardware:

Mobo: EVGA X58 3xSLI-Classified e760
CPU: Intel I-7 920
PSU: Corsair HX 1000W
RAM: Corsair Dominator 6GB(3x2GB) 1600Mhz 8-8-8-24
GPU: Sapphire Radeon HD 5870 1GB "Game edition" (/reference model)
HDD: 2x Seagate Barracuda 2x250GB
CASE: Corsair Obsidian 800D

Operating system: Windows 7 64 professional (installed after the computer's hardware was assembled).

----> NB!!
The crashes does NOT always happen when in games. It also happens when I am just browsing the web.
(It just happened some times after I created the thread)

[Computer Hope Admin]

Have you got the latest video drivers for your Video card? Last driver update was about 15 days ago.

http://sites.amd.com/us/game/downloads/Pages/radeon-win7-64.aspx

[HyeinJi]

Have you got the latest video drivers for your Video card? Last driver update was about 15 days ago.

http://sites.amd.com/us/game/downloads/Pages/radeon-win7-64.aspx

@Computer Hope Admin:

Yes. I do have the latest drivers. Catalyst 10.9

[Azzaboi]

There was a bug issue reported to Microsoft with using 'Catalyst 10.9' resulting in STOP Error 0x0000007E which sounds a lot like your issue.

The problem occurs when installing the drivers, Microsoft is loading an old 'default' driver for new hardware when you first load the OS. Catalyst Install Manager - ATI HDMI Audio Device will then add an Audio device rather than replace the HDMI Audio Device driver Microsoft loads. Or the driver is ignored all together because Microsoft already loaded a driver at install time for that device.

The problem here is ATI will add a HDMI High Definition Audio Device, NOT replace the Windows device already loaded. Or it may not load a second device. Either way, it will use the Microsoft device driver which starts causing the crash (as it is simply enabling an incompatible driver on the next reboot).


When installing the ATI 10.6 Catalyst, use custom install and exclude the HDMI Audio by unchecking the box next to the HDMI Audio on the custom list. All the drivers still end up in the ATI Catalyst installation directory so you may want to note the ATI installation path.

You will then need to force replace that old driver with the newer one...

Under: Start > Control Panel > Device Manager
Devices -> Sound -> right click HDMI High Definition Audio Device -> Update driver and browse to ATI directory (check the include sub-folders).

[HyeinJi]

Thank you for your help!
Why do I have to use the 1.6 catalyst? Can't I use the 10.9 or the newest one available? (Doesn't it have custom install?)

[Azzaboi]

Yes, you can still use the latest version driver 10.9+ they all should have custom install.

[HyeinJi]

Could you please explain more detailed how to do the process of the HDMI driver etc?
I am not really good at windows 7 - That's what I have now atm.

[Azzaboi]

Sure...

From the taskbar 'Start' circle windows button you should find the 'Control Panel' listed on the right.

From the Control Panel go to > Device Manager

Under that you should have listed 'Sounds, video and game controllers', expand that tab.

You should be able to find the 'HDMI' High Definition Audio Device under that tab, right click it and select 'Update Driver Software'.

It will popup wheither you want to automatically search or manual, select 'Browse my Computer for driver software'.

Next screen, select browse and navigate to your 'ATI Catalyst installation directory', ensure the 'Include Sub-folders' has been ticked and continue by clicking 'Next'.

It should replace the Microsoft drivers with the offical ones from your graphic card update.
You should not have any more crashing issues if that was the issue. Fingers crossed, good luck!

[HyeinJi]

But in the list of devices, I had 4 different ones! :O

ATI High Definition Audio Device
Creative SB X-Fi
High Definition Audio Device
Pro 9000

And when I clicked next from the ATI catalyst installation directory, it said I allready had the newest drivers for it.

[Azzaboi]

It's the 'ATI High Definition Audio Device' which is the one your after, this is the HD Audio for the ATI Graphic Card - don't confuse it with the actual sound card drivers for your computer. If it's already up-to-date, that's okay - somewhere along the line it has been installed.

Are you still experiencing crashes even with that driver?