my friend has asked me to have a look at her lap top, as she is compketeky computer illiterate. she thinks it has had a virus and now when you turn it on you get the options start windows normally etc but it will never go past a blank screen. i have a vista dvd and thought id try a new install, went into bios to change boot option, it beging the dvd and i get opening files then it just goes to blank screen and nothing happens, does this give any clues to anyone what could ne wrong and what i can do?
thanks in advance
