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Author Topic: Problem with printer... details enclosed  (Read 1900 times)

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hortstu

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Unknown
    Problem with printer... details enclosed
    « on: October 07, 2010, 08:58:33 PM »
    Hello and thanks for any help.

    I'm using a Brother MFC495CW and trying to print from a windows vista laptop via bluetooth or wireless.  The printer is getting the signal from the computer. 

    It has worked in the past.  I just replaced the black cartridge today.  I've tried multiple cartridges so the problem is not a defective cartridge.

    I've forced the cleaning of the printer heads more times than I can count and the three colors print fine in a test print but the black does not print at all.  The printer recognizes a black cartridge full of ink.

    Im assuming that there is a problem somewhere between the cartridge and the paper.  Either the head or the line that delivers the ink but I cant find any info on accessing these parts and either cleaning or replacing them.

    Thanks.