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Author Topic: Need help to turn audio back on.  (Read 2685 times)

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schuarta

    Topic Starter


    Beginner
  • My pal Sharky
    • Computer: Specs
    • Experience: Experienced
    • OS: Windows 10
    Need help to turn audio back on.
    « on: April 18, 2011, 12:53:42 PM »
    I recent bought a new PC, with Windows 7.  I gave my old PC (still in great shape), with Windows XP Professional, to a friend who lives 200 miles away.

    While mostly a novice, he is getting along well with it except for one issue -  sound.  With my phone and email help he bought and installed a pair of Logitek speakers using the "pea green" stereo output jack on the PC.  He receives the Windows sign-on music loud and clear each time he turns the PC on.  However, when he surfs to a website which includes audio with the visual (you tube, etc.) he sees the visual information, but hears no audio.  I was using the PC, when I had it, to input and edit external audio, and I had probably reset some of the software switching. Working with him on the phone, I have not been able to talk him through the sound windows to effect a fix, since I can't see his XP screen.

    Can someone provide us a step by step sequence of instructions (click START, click CONTROL PANEL, click...) to go into the software, and reconnect audio coming from internet sources to the speakers?  ???


    jcmack



      Rookie

      Thanked: 3
      • Experience: Familiar
      • OS: Windows XP
      Re: Need help to turn audio back on.
      « Reply #1 on: April 19, 2011, 02:28:59 PM »
      Go to control panel. Select "System". Select hardware tab. Select "device manager". Scroll down to sound, video controllers. Open sound video controllers. Is there a yellow circle with an exclamation point in it? If so, your missing a sound card, or on board sound driver.

      JJ 3000



        Egghead
      • Thanked: 237
      • Experience: Familiar
      • OS: Linux variant
      Re: Need help to turn audio back on.
      « Reply #2 on: April 19, 2011, 02:48:04 PM »
      What about music CDs? Can he hear sound from those?

      Is it just flash videos that have the problem?
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      schuarta

        Topic Starter


        Beginner
      • My pal Sharky
        • Computer: Specs
        • Experience: Experienced
        • OS: Windows 10
        Re: Need help to turn audio back on.
        « Reply #3 on: April 21, 2011, 07:50:15 PM »
        What about music CDs? Can he hear sound from those?

        Is it just flash videos that have the problem?

        Bingo!  You're the man!  8)

        I got in touch with my friend this morning, and had him put an audio CD in the disc burner/player.  A window opened on the screen asking him if he wanted to play the CD using Windows Media Player.  I immediately had him click on it, and the CD audio filled the room.  I then had him remove the CD and go to a youtube sight with audio.

        http://www.youtube.com/watch?v=xxvgM9zQc7c

        The sound of my daughter's ukulele band, "Tiny Tim Overdrive", then filled the room.  It's interesting.  That's all it took to get the audio working.

        Thanks once again.