Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Black screen, white arrow; won't load log in screen  (Read 9413 times)

0 Members and 1 Guest are viewing this topic.

detunized

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Unknown
    Black screen, white arrow; won't load log in screen
    « on: May 26, 2011, 07:18:25 AM »
    Hi,

    I have no idea what to do.

    My laptop has Windows Vista Home Basic preinstalled on it when I brought it.  I do not have an installation disc.

    Anyway, I removed a virus, and the program suggested for me to restart the computer to fully remove the virus.  When I did this however,
    my laptop restarts as usual, but goes to a black screen, white arrow.. just before its suppose to go to the log in screen.  Its not frozen,
    it seems to be running, and left long enough it goes into screen saver. 

    I don't know what to do after this. 

    Can anyone help me please??!?!  Is there a chance I lost all my files and programs on my laptop? X(

    reddevilggg



      Expert

      Thanked: 69
    • Experience: Beginner
    • OS: Windows 7
    Re: Black screen, white arrow; won't load log in screen
    « Reply #1 on: May 26, 2011, 07:43:06 AM »

    I'm not a virus expert and you may have to post this in the virus section, but my question is -

    what virus ??  and how did you remove it ??
    11 cheers for binary !

    detunized

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Unknown
      Re: Black screen, white arrow; won't load log in screen
      « Reply #2 on: May 26, 2011, 07:58:09 AM »
      I used Prevx.  It spotted it, and I used it to remove it.

      I'm not too sure what virus it was, but it labelled it as a threat.  The file was located in the Windows folder. 


      reddevilggg



        Expert

        Thanked: 69
      • Experience: Beginner
      • OS: Windows 7
      Re: Black screen, white arrow; won't load log in screen
      « Reply #3 on: May 26, 2011, 08:04:52 AM »

      What labelled it as a threat ???

      The more specific information the better.  ;)
      11 cheers for binary !

      reddevilggg



        Expert

        Thanked: 69
      • Experience: Beginner
      • OS: Windows 7
      11 cheers for binary !

      detunized

        Topic Starter


        Greenhorn

        • Experience: Beginner
        • OS: Unknown
        Re: Black screen, white arrow; won't load log in screen
        « Reply #5 on: May 26, 2011, 08:16:47 AM »
        I wish I could retrieve the details..

        I had a look at the prevx site, but unlike what they stated, mine doesn't display a My computer explorer icon.

        I've tried using CTRL ALT DEL function but it doesn't seem to do anything at all.


        reddevilggg



          Expert

          Thanked: 69
        • Experience: Beginner
        • OS: Windows 7
        Re: Black screen, white arrow; won't load log in screen
        « Reply #6 on: May 26, 2011, 08:21:22 AM »

        You pressed all the keys at the same time ??  Using the ALT and not ALT Gr ??

        I apologise if these questions sound condescending, they aren't meant to be.  :)
        11 cheers for binary !

        detunized

          Topic Starter


          Greenhorn

          • Experience: Beginner
          • OS: Unknown
          Re: Black screen, white arrow; won't load log in screen
          « Reply #7 on: May 26, 2011, 08:22:50 AM »
          Lol, its all cool.

          No, I've pressed them one after another.

          reddevilggg



            Expert

            Thanked: 69
          • Experience: Beginner
          • OS: Windows 7
          Re: Black screen, white arrow; won't load log in screen
          « Reply #8 on: May 26, 2011, 08:31:25 AM »

          4) Press the CTRL, ALT and DEL keys *simultaneously*
          11 cheers for binary !

          detunized

            Topic Starter


            Greenhorn

            • Experience: Beginner
            • OS: Unknown
            Re: Black screen, white arrow; won't load log in screen
            « Reply #9 on: May 26, 2011, 08:35:31 AM »
            *censored* I was hoping it was gonna work..

            No changes at all  :'(


            reddevilggg



              Expert

              Thanked: 69
            • Experience: Beginner
            • OS: Windows 7
            Re: Black screen, white arrow; won't load log in screen
            « Reply #10 on: May 26, 2011, 08:43:09 AM »

            Did you re-boot the PC, start the procedure and try or has it been on for a while.

            You need to follow the procedure exactly.
            11 cheers for binary !

            detunized

              Topic Starter


              Greenhorn

              • Experience: Beginner
              • OS: Unknown
              Re: Black screen, white arrow; won't load log in screen
              « Reply #11 on: May 26, 2011, 08:48:14 AM »
              I restarted my laptop

              I don't get to the log on screen.  Theres a black screen and white arrow before I can get there.

              I've tried CTRL ALT DEL simultaneously, but no changes.

              I can't connect to the Internet either.

              reddevilggg



                Expert

                Thanked: 69
              • Experience: Beginner
              • OS: Windows 7
              Re: Black screen, white arrow; won't load log in screen
              « Reply #12 on: May 26, 2011, 08:57:20 AM »

              How do you know if you have no internet connection, with just a black screen ??
              11 cheers for binary !

              detunized

                Topic Starter


                Greenhorn

                • Experience: Beginner
                • OS: Unknown
                Re: Black screen, white arrow; won't load log in screen
                « Reply #13 on: May 26, 2011, 09:01:07 AM »
                I can't find a way to get into my Internet. 

                I've contacted Prevx support and they suggested to perform a system restore, but it hasn't worked.  Might give it another try.


                reddevilggg



                  Expert

                  Thanked: 69
                • Experience: Beginner
                • OS: Windows 7
                Re: Black screen, white arrow; won't load log in screen
                « Reply #14 on: May 26, 2011, 09:22:08 AM »


                I dont understand !! How did you do a system restore from just a blank screen !!

                Have you tryed downloading there 'fix' to another computer and using a USB stick to transfer it to your laptop ??
                11 cheers for binary !