Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Avira AntiVir Rescue System1. Download the
Avira AntiVir Rescue System- If you need a free burning application,
CDBurnerXP works on all operating systems from Microsoft Windows 2000 SP4 onwards.
2. Place a blank CD in your burner and double-click on the downloaded file.
3. The program will automatically burn the CD for you.
4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
6. Click on the
Configuration button.
- Select
Scan all files- Select
Try to repair infected files and Rename files, if they cannot be removed
- Select
Scan for dialers- Select
Scan for joke programs (Jokes) - Select
Scan for games- Select
Scan for spyware (SPR) 7. Click on
Virus scanner8. Click on
Start scanner at the bottom of the screen.
9. Let
Avira finish it's scan and then remove any threats found and then exit out of the scanner.
10. Take the CD out of the CD/DVD tray and then restart the computer.
If needed see this
Tutorial for the Avira Rescue CD