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Computer Hope forum e-mail issues and down time
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Hi Ihad that problem on last Thusrday night, while I was on a big urgent project (have you ever noticed problems always happen at the worst moment?). I spent my night trying to use Windows' repair tool, with no result. I was not able to start either in safe mode or in any other way. The Report was always pointing an absent or corrupted CI.dll.Finally, I found the solution in a forum. In fact, while Windows' repair tool mentions it as the cause, CI.dll IS NOT THE PROBLEMThe problem is a virus in the HDD Master Boot Record. My yet-excellent antivirus NOD32 was unable to cure the problem when the incident happened. It just reported it, but did not clean it.The solution, in my case, was a virus remover found at Kapersky's. See :http://support.kaspersky.com/viruses/solutions?qid=208280684I just took my HDD off my computer and connnected it to another puter through an external USB dock, then applied TDSSKiller from the other computer. It took less than 1 minute. Once the HDD back in its original computer, I booted with no problem, and everything worked and still works fine.HTHGood LuckPhilippe