Soft Agent Controls & Soft Assisted Service

[pattybrew]

I found these in my machine. Are they necessary and, in layman terms, what do they do?
Much appreciated. Please advise.
Something is causing IE8 to run slow for the past 2 days following some cleaning I did. Games are choppy and sluggish. When clicking with cursor it hesitates. Causes problem when playing games in Webkinz. I am just looking for the cause and since I don't know what the 2 above software/programs are thought they may be related.  I ran a ISP speed test, results:
ping 119, Download 1.28 and Upload 0.11, DSL
I use CCleaner and Advanced System Care bu IObot. Sometimes I use TweakNow PowerPack 2011. I have defraged registry and harddrive.

[patio]

I wouldn't use any IOBit software at all...even if they paid me...
it's possible SoftAgent is a component of that package but a quick search produced muddled results with no clear answer.
There are many other better Free alternatives for what ASC supposedly does...but i would recommend dumping it ASAP.

[Salmon Trout]

If it was "SupportSoft Assisted Service" then that and SupportSoft Agent are both parts of (usually) paid-for remote assistance packages.

In June 2009, SupportSoft products became part of the Consona CRM family of software solutions

Sprtsvc.exe also known as SupportSoft Agent Service is an automated support program for SupportSoft products such as Sprocket Service. It is usually installed as a separate entity and automatically launches at computer startup. It is not a considered an essential program and can be removed without damaging any system resources. Because it uses system resources and CPU memory with no immediate benefit, you can uninstall it and remove it from startup to prevent it from running.

How to Remove Sprtsvc EXE

http://www.ehow.com/how_5166416_remove-sprtsvc-exe.html

Too many gee-whiz no-benefit packages installed IMHO. For a start, any program that "defrags" your registry is snake oil. That iobot thing too, and Tweaknow Powerpack too.

[pattybrew]

I found out that they are not running in Task Manager and are not in Add/Remove. They are not harming my computer so I will leave them there.
IE8 is running better after I did a little more cleaning after posting this.

[patio]

Your missing the point...

Get rid of them...

[Quantos]

Your missing the point...

Get rid of them...

I agree with Patio.

[pattybrew]

I did a full uninstall of the IObit product using Revo Uninstaller and the Soft Agent Controls and Soft Assisted Service are removed also. Thanks for your advice.

[patio]

So things are better i assume ? ?

Here's a good protection package that has been flawless for me for a long while...

Anti = Virus:
MSE
Avast
AVG

NOTE select only one of the above and keep the 1 you like the best...

Then add the following:

MalwareBytes =Anti Malware

SuperAnti-Spyware

WinPatrol...

After you decide which A/V you like get rid of the others...
Keep MBAM and SAS...
WinPatrol runs in the background,,,however with any of these apps do NOT run more than 1 scan at a time...

Now it will be up to you to grab updates and run the scans on a regular basis...

Best of Luck to you...

[pattybrew]

I actually have not seen any difference. I have used the IObit ASC for around 2 years and loved it as I could do everything with just 1 click. I have noticed that CCleaner does almost the same tasks. I am happy with it.  I will uninstall the TweakPowerPack 2011. And keep the  TweakUI Powertoy.
Thank you so much. Right now my biggest problem is the Graphics ATI update. I think it was a BIG mistake. I posted it in another post.
Thank you for all your help.
My goal is to reduce the amount of memory used and Processes that are running in Task Manager, although everything I try adds more processes. One example is the search indexer after updating to Windows Search 4. I uninstalled WSearch 4  but realized very quickly that I had no search that I could detect. Have reinstalled it and now not only is the searchindexer.exe running but WindowsSearch.exe also. I am beginning to think that I am tackling a lost cause.
I also wanted to update the drivers but everytime I run a check I am told that all the dirvers are updated. They are 2002, 2002 and 2004. All very old.  Even Dell says they are the newest one for machine.  If I could afford a new computer I would go that route but that is not possible.  Thank you so much for your help.

[pattybrew]

So things are better i assume ? ?

Here's a good protection package that has been flawless for me for a long while...

Anti = Virus:
MSE
Avast
AVG

NOTE select only one of the above and keep the 1 you like the best...

Then add the following:

MalwareBytes =Anti Malware

SuperAnti-Spyware

WinPatrol...

After you decide which A/V you like get rid of the others...
Keep MBAM and SAS...
WinPatrol runs in the background,,,however with any of these apps do NOT run more than 1 scan at a time...

Now it will be up to you to grab updates and run the scans on a regular basis...

Best of Luck to you...

[pattybrew]

So things are better i assume ? ?

Here's a good protection package that has been flawless for me for a long while...

Anti = Virus:
MSE
Avast
AVG

NOTE select only one of the above and keep the 1 you like the best...

Then add the following:

MalwareBytes =Anti Malware

SuperAnti-Spyware

WinPatrol...

After you decide which A/V you like get rid of the others...
Keep MBAM and SAS...
WinPatrol runs in the background,,,however with any of these apps do NOT run more than 1 scan at a time...

Now it will be up to you to grab updates and run the scans on a regular basis...

Best of Luck to you...

Yes, I have been using Avast for over a year now. It does a very good job for me. Any that I suspect any malware/problem I do run MAMB.
Thank you.

[jason2074]

Causes problem when playing games in Webkinz.
Games are choppy and sluggish

Searching on those previous problem have made a lot of hits on google. A number has been on connection with the site itself, cache, infections or flash player problem.  Also, the high CPU process is also discussed. I cannot consider it as an intermittent problem. Its most likely users have a unique case on the site itself. Have you tried directing the question to their support site, if any? Found this also http://en.forum.laptop.org/viewtopic.php?f=2&t=150514

[pattybrew]

Thank you Jason. I do not have a Laptop. Dell Dimension 4700 is my desktop machine.

[jason2074]

Yes, I mean the site is not about laptops, just the thread and suggestions given on webkinz.

[pattybrew]

Oh cool. I will take a look at it. I did some mjr house cleaning and removed the new graphics ATI suite that I had installed a few days ago. I am still not happy with the actions of my graphics. It still seems unstable but Windows is happy, LOL  I have a thread posted on need help for the 'Ati driver update'. I hope someone can help me with it. It is the correct one for my Radeon X300 so there has got to be a way for it to work better for me.  Removes a few other software and have the memory down by 200 mb.

Thanks again jason.

WW: Webkinz World

Checked out the site. Yes, Flash is a must to keep updated and Java or WW will not work. FF is a bear to deal with when a new ver of Flash is installed as is each new ver of FF to work with WW.  WW/ Ganz, techs have to adjust WW for use with the new versions. It has caused some headaches a lot. 2 yrs ago I was unable to load WW for the entire month of October. It took them that long to work on their end following a big WW update.