I had a 2TB external hard drive connected to my computer. The external hard drive is a Fantom Green Drive. The computer it was connected to was my MSI GT660R-004. It has 2 500GB drives and a core i7, my operating system is windows 7. On the computer are 2 video games a couple movies 2 music albums and photoshop elements 7 along with 7-zip.
Previously I had the hard drive connected to my Vaio vgn-nw350f it also has windows 7.
I had information on a 500 gb hard drive previously but wanted something bigger, so I moved all the information to my Fantom drive. When I got the MSI I wanted to put the files on there as well so I would have it on my computer and the external hard drive would be a back up. The information was no long on the 500 GB hard drive as I gave it to my husband.
As I was copying stuff to the MSI the computer suddenly said the device was no longer connected. I checked all the cords, power cord was fine the drive was powered up and I could still here it spinning. So I checked the usb cord, it seemed fine but I tried a different one just in case, the computer didn't recognize the drive at all. I tried a different usb port and still nothing.
I connected it to my vaio to see if there was a problem with the MSI. The vaio said there was a usb device connected but didn't seem to recognize what it was. There was nothing showing for the drive under My Computer.
I decided to power down the drive while I tried to find answers but as I turned it off windows suddenly popped up saying Drive L needs to be formatted, but the power to the drive was already off. Thinking I perhaps didn't wait long enough for the drive to be recognized I restarted my computer in safe mode and powered the external drive back on. I left it for 15 minutes but the drive never showed up the entire time, yet when I powered it off I got the same message.
I have no idea what could be wrong with it and I'm sure you can understand it's frustrating. The Fantom drive is only about 1 year old. There are some pictures on there that I have no other copies of, they were the entire reason I was putting them on the MSI to have second copy Just in case. It just figures doesn't it?
If anyone could help I would greatly appreciate it. I really can't afford the $500+ for a data recovery service. Thank you for you help!