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Author Topic: Word opens a blank document when I click on a saved file?  (Read 2838 times)

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program not responding

    Topic Starter


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    Word opens a blank document when I click on a saved file?
    « on: January 19, 2012, 11:51:00 PM »
    Dear Forum,

    I don't know what started this, but lately I have to search for the document and open it after opening a file that is supposed to be saved. Word opens with a blank gray screen, then I have to manually open the document. Thanks for any insights!

    Mike
     :)

    jason2074



      Egghead

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    Re: Word opens a blank document when I click on a saved file?
    « Reply #1 on: January 20, 2012, 01:03:17 AM »
    Try this link.

    program not responding

      Topic Starter


      Beginner

      Re: Word opens a blank document when I click on a saved file?
      « Reply #2 on: January 20, 2012, 01:22:33 AM »
      Thanks Jason; but it doesn't seem to apply to Word. The same thing happens in Excel, though. I went to it, and tried to follow the instructions, but each function that they referred to was grayed out.

      One thing: I just did a reinstall of MS Office after wiping my hard drive to eliminate a bad virus. It was doing this just before the wipe, too though.

      Is there a MS free support for this?

      Sincerely,
      Mike

      jason2074



        Egghead

      • It doesn't matter.
      • Thanked: 224
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      • OS: Windows 7
      Re: Word opens a blank document when I click on a saved file?
      « Reply #3 on: January 20, 2012, 01:47:32 AM »
      We'll never know if your PC is clean. Maybe you should head to the Viruses and Spyware section for a couple of logs needed. Other than that, you might need to run a diagnostic tool to check on the Hard drive and use the Checkdisk Utility.