Hi
I am not really sure if I am posting this in the correct place, but I really hope so!
Last night, I tried to uninstall a Kaspersky 2011 anti virus program from my PC, as it had expired and kept popping up with an annoying alert, telling me so. I am quite a novice with computers, but know that I needed to uninstall from the control panel etc. All was going well, until it stopped half way through, and said that there was an error, and that it couldn't be uninstalled properly. I had already downloaded another antivirus program ready to put on (but hadn't installed it). As the old one couldn't be uninstaled, I didnt install the new one.
As I was not able to unistall/install, I left it as it was (until I could find someone to help) and continued to use my PC for my work. All was well......until I opened up this morning! It opens up fine, no problems and the screen looks normal, except for one thing......the mouse pointer is stuck in the middle of the screen and wont move!
I have tried unplugging the mouse and re-inserting (its a USB one), tried using a different USB port (incase the port had a sudden problem), then tried a new mouse, also tried re-booting a few times, but nothing works! The mouse pointer is still frozen in the middle of the screen.
Incidentally, the infra red light on the mouse is still lit up - if that actually means anything?
Please can someone help? I am not able to do any work, until its fixed!
Please, when replying, bear in mind .....I am a complete novice - so simple terms if possible!
Thank you very much!
