HDD not found by Vista or by UBUNTU [linux]

[5964]

I have a friends Seagate  Barracuda 7200.11 500GB. it was in his HP Pavilion Elite m9750a. Running Vista Home Premium. In the PC it would not boot past the initial splash screen. None of the "F" options were operational. I have removed the HDD and placed it in a "Dock". Still windows [XP this time] will not recognize the drive, neither will UBUNTU .... I booted UBUNTU from a CD. Does anyone have a suggestion for me? I do hear the discs inside spin... Can anyone have a guess at the cost of data retrieval? I have considered that changing the logic board may help... Any advice or assistance would be appreciated

[Lisa_maree]

Hi

Changing the logic board will make the drive unrecoverable. it is likely the drive is stuck in Busy a very common problem with some Seagate 500gb drives. if this is one of them and your feel that you can do this procedure it may get the drive working again. If you do get the drive accessible then update the firmware as soon as possible.

The instructions are here http://atola.com/products/insight/manual/seagate-7200.11.html

the firmware is here http://knowledge.seagate.com/articles/en_US/FAQ/207951en

If it is one of the effected drives you need to apply the fix exactly as described give yourself 30 to 45 seconds between each step have someone time it for you.

Doing this yourself could cause data loss 

Lisa

[5964]

Thanks Lisa .. I think that this may be beyond my skill set, also I don't have the equipment to connect to serial port.... (what is that called?) Is the problem so common that a professional "TECHO" would be familiar with this technique?

Hi

Changing the logic board will make the drive unrecoverable. it is likely the drive is stuck in Busy a very common problem with some Seagate 500gb drives. if this is one of them and your feel that you can do this procedure it may get the drive working again. If you do get the drive accessible then update the firmware as soon as possible.

The instructions are here http://atola.com/products/insight/manual/seagate-7200.11.html

the firmware is here http://knowledge.seagate.com/articles/en_US/FAQ/207951en

If it is one of the effected drives you need to apply the fix exactly as described give yourself 30 to 45 seconds between each step have someone time it for you.

Doing this yourself could cause data loss 

Lisa

[Lisa_maree]

Hi

if the tech hasn't done it before I wouldn't trust them to get it right first time so better to send it to an expert. the cable they are suggesting are like the ones here.

http://www.superdroidrobots.com/shop/category.aspx?catid=41

There are lots of different ones as they are used in robotics.

If it is the drive model listed on that site and it has that fault, email some data recovery companies for quotes. i for one would be interested in the results

Thanks

Lisa