Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Dell Recovery Disc (windows 7)  (Read 26868 times)

0 Members and 1 Guest are viewing this topic.

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Dell Recovery Disc (windows 7)
« on: August 13, 2012, 11:09:54 PM »
I apologize if i am on the wrong "topic" but where can i purchase a dell recovery disc (windows 7). I had a windows error recovery problem.. couldnt find any help on here... surprise surprise... (just rude admins)
Thanks for the help! 8)

hartbeatmr



    Apprentice

    Thanked: 54
    • Yes
  • Certifications: List
  • Computer: Specs
  • Experience: Expert
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #1 on: August 14, 2012, 12:44:04 AM »
Good morning yeahbaby5 and welcome to CH

OK 1st do you have a good back up of your data.

Use F8 key during boot to get into the Advanced Boot Options menu.
From the Advanced Boot Options chose the Repair Your Computer option.

Click Next and login to your administrator account on the computer. Your administrator account is the account created the first time the computer was turned on.

Click Dell Factory Image Recovery and DataSafe options and follow the onscreen instructions. Please keep one thing in mind the DataSafe should work for saving your data but nothing beats have good reliable back up's that you know are good.

If this is not what you are talking about please let us know using this method will restore the PC back to factory condition.

     For most Dell PC's there is not really a restore Disc. There is a Windows 7 Disc and a driver / program disk. If your version of Windows 7 is say Home premium 64 bit you can use any windows 7 HP 64 bit disc and use your COA (25 digit lic number) this will be 5 groups of 5 letters and numbers to install windows 7. But your COA can only be used with what ever version of windows 7 the key is for.

Please let us know how you make out, Mike
 
Statement of the day.  The IT person asked. What kind of computer do you have and the customer replied a white one why?

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #2 on: August 17, 2012, 07:11:40 PM »
Thanks for the reply! but sadly once i choose any option on the boot options windows. it returns to my windows error recovery page..

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #3 on: August 17, 2012, 07:12:16 PM »
and no i didnt back up anything... i dont really have any thing important on there anyways!

TechnoGeek

  • Guest
Re: Dell Recovery Disc (windows 7)
« Reply #4 on: August 17, 2012, 07:33:56 PM »
what model dell do you have?

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #5 on: August 17, 2012, 08:09:40 PM »
dell inspiron 15r

TechnoGeek

  • Guest
Re: Dell Recovery Disc (windows 7)
« Reply #6 on: August 17, 2012, 08:29:18 PM »
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_62A668E1C3A0857AE040AE0AB8E12942&isLegacy=true found this on the dell website... it's pretty much the same steps but I thought I would post a link to it just in case. Could you provide more details about the 'windows error recovery' page, such as any error number that might be displayed?

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #7 on: August 18, 2012, 06:29:50 PM »
Well it says" windows failed to start. a recent hardware or software change might be the cause "

TechnoGeek

  • Guest
Re: Dell Recovery Disc (windows 7)
« Reply #8 on: August 18, 2012, 08:22:58 PM »
any options for ways to fix it from that message? is it a blue or a black screen?

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #9 on: August 19, 2012, 10:38:01 PM »
its black and it says start windows normally and launch startup repair.. but both bring me back to the same screen

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #10 on: August 19, 2012, 11:31:13 PM »
i ran a harddrive diagnostics test and it said error 0146... watever that means

JJ 3000



    Egghead
  • Thanked: 237
  • Experience: Familiar
  • OS: Linux variant
Re: Dell Recovery Disc (windows 7)
« Reply #11 on: August 20, 2012, 04:16:34 AM »
i ran a harddrive diagnostics test and it said error 0146... watever that means

It means the hard drive is failing. You can try Dell's advice here:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=dhs&docid=266787#HDD
Basically taking the drive out and putting it back in again to see if the same error comes up.

If you need to replace the hard drive, you can order a recovery disk from dell here:
http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs
Save a Life!
Adopt a homeless pet.
http://www.petfinder.com/

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #12 on: August 20, 2012, 06:02:19 PM »
Thanks for all the help.. i took out the harddrive and put it back in... i got the same error. so i requested the cd

yeahbaby5

    Topic Starter


    Rookie
  • Computer: Specs
  • Experience: Familiar
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #13 on: August 22, 2012, 12:26:18 AM »
unfortunately dell is denying me the disc,,

patio

  • Moderator


  • Genius
  • Maud' Dib
  • Thanked: 1769
    • Yes
  • Experience: Beginner
  • OS: Windows 7
Re: Dell Recovery Disc (windows 7)
« Reply #14 on: August 22, 2012, 05:55:06 AM »
Why ? ?
" Anyone who goes to a psychiatrist should have his head examined. "