MS-Outlook - no longer any incoming emails - help?

[AlienBZ]

After I successfully activated this MS office 2010 on Mom's PC, I had to reinstall the Lexmark inkjet printer software from its accompanying CD a couple of weeks ago so that her printer would be able to print out photos (incl. email attachments, etc) but right after this, Mom told me she stopped getting incoming email (this happened about a week ago).

So I sent a test letter from one of my gmail acc'ts to see if it would go thru to Mom's Outlook, but (just checked her PC) she never got it.

How can I troubleshoot and fix this problem so Mom can have her incoming emails back?

I know this is a software problem not a hardware problem (doing the Divide the Problem).

Thanks in advance.
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[DaveLembke]

Only snaffu I can think of is if the printer came with a mailto registration feature to register and it set your browsers mail handler to Outlook Express vs MS Outlook 2010. Check Browser properties to see if Outlook 2010 is still the designated handler of eMail.

[soybean]

Did you create the email account in Outlook?  Outlook cannot receive email for an email account until the account is setup in Outlook. 

Was she using Outlook 2010 to receive email before you reinstalled the printer software?

[AlienBZ]

Hi, thanks for all your replies.

I fixed Mom's email problem right after I posted this.

[patio]

Hi, thanks for all your replies.

I fixed Mom's email problem right after I posted this.

How ? ?

[soybean]

Hi, thanks for all your replies.

I fixed Mom's email problem right after I posted this.

Ah, a response after almost 1 year.  Is that typical for you?

[AlienBZ]

How ? ?

I had to log on to our ISP and do a live chat with one of their reps. He told me what to do and that's how I fixed it.

[Geek-9pm]

Thanks fort the explanation. Even after a year.