Internet explorer google chrome abd other icons on desktop stopped working help

[ifor247]

Hello Can an one sugest reasons for my problem. I will be to the point.  I wanted to create PDF files free. I was told download to Apache 3.4.1 open office. I clicked to download and it started to download   7-zip.

It downloaded and opened it up but there was NO PDF creator programe only:  Intel apps, I Play web search, i-games, speed up free.   These icons came on my desktop.  I was NOT interested in them. It also obviuosly took over my home page (which was BBC.co.uk)  Also toolbar was added.
None of which I seen the option to untick which would be usual.  So I deleted icons and went into control panel to add and remove and uninstalled only the 7-zip.

It was fatal.  All my icons such as Internet explorer, firefox, Google Chrome just to name a few would not work, so I cannot get online to try to correct problems.  I am using my laptop at this time.  However that was NOT the end of it. On my desktop MY COMPUTER yellow folder was gone and replaced with an icon that had no name and very plain. There was 3 folder like that. When 2 never opened I deleted them and moved on.  I came back later and clicked the 3rd one and to my surprise it my computer folder, plain with no name.

I went to control panel to restore and that had been change no option to choose any restore at all. Finally 3 times I went to control panel to internet options to restore my bbc home page which I did but each time I started my computer it was replaced by the 7-zip home page.

Finally the devastating blow was that in add or remove it was blank complwtely empty of all programes. What can I do?  Does anyone have experience of this? Thanking you Ifor 247

[soybean]

Where did you go to download the Zip file containing Apache 3.4.1 open office?   If I go to http://www.openoffice.org/download/index.html and start a download, I see I would be downloading a .exe file, not a Zipped file.  So, where did you go to download?

The problems you encountered after you downloaded and opened it seem to indicate a malware infestation.  Perhaps you should post in the Viruses and Spyware part of the forum. 

[rajhelp]

Well we have virus in computer playing all sorts of things dear.
Try to run a anti malware software in safe mode may  TDS killer. These things have become common.

Regards,
Raj
 

[patio]

Well we have virus in computer playing all sorts of things dear.
Try to run a anti malware software in safe mode may  TDS killer. These things have become common.

Regards,
Raj

It's best here to let the Malware specialists at the Forum have a look at the issue instead of suggesting a powerful cleaning app the User may not be familiar with.
Food for Thought.

[truenorth]

Very sorry to inform you that i cannot glean a single item of understanding from your last post on your problem. It seems abundantly clear that you have a malware/virus/or some other malicious infection of your computer . As soybean has advised you you need to post your problem on our virus/malware forum and seek the assistance of the experts there. I must forewarn you that given your inability to get the problem computer working it is going to be very difficult for the advisors to help you as they are going to need data produced from the computer. But talk to them and see what they suggest. It may become necessary for you to take the computer into a trusted repair facility. good luck,truenorth