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Author Topic: Windows 7 Ultimate Blue Screen Stop: 0x0000001E  (Read 23165 times)

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AVS004

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    Windows 7 Ultimate Blue Screen Stop: 0x0000001E
    « on: March 13, 2013, 11:06:05 PM »
    This is the bluescreen message: (if someone has posted the same already and I did not find it, I apologize, please point it to me)

    *** STOP: 0x0000001E (0xFFFFFFFFFC0000005, 0xFFFFF8800333C630,0x000000000000000, 0x000000000000000)

    Thanks for any help!

    Allan

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    Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
    « Reply #1 on: March 14, 2013, 07:12:42 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    AVS004

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      Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
      « Reply #2 on: March 14, 2013, 09:54:15 AM »
      Thank you Will do that shortly

      AVS004

        Topic Starter


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        Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
        « Reply #3 on: March 14, 2013, 05:32:34 PM »
        Here you go, Allan

        There was a lot of data from previous bluescreen crashes in the past but I posted jut this one for you; if you want me to post others, I will be happy to. But I would be glad if you helped me just with this one. :(

        Dump File         : 031313-45817-01.dmp
        Crash Time        : 3/13/2013 7:14:59 PM
        Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
        Bug Check Code    : 0x0000001e
        Parameter 1       : ffffffff`c0000005
        Parameter 2       : fffff880`0333c630
        Parameter 3       : 00000000`00000000
        Parameter 4       : 00000000`00000000
        Caused By Driver  : ntoskrnl.exe
        Caused By Address : ntoskrnl.exe+75c40
        File Description  : NT Kernel & System
        Product Name      : Microsoft® Windows® Operating System
        Company           : Microsoft Corporation
        File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
        Processor         : x64
        Crash Address     : ntoskrnl.exe+75c40
        Stack Address 1   :
        Stack Address 2   :
        Stack Address 3   :
        Computer Name     :
        Full Path         : C:\Windows\Minidump\031313-45817-01.dmp
        Processors Count  : 8
        Major Version     : 15
        Minor Version     : 7601
        Dump File Size    : 305,879

        Allan

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        Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
        « Reply #4 on: March 15, 2013, 05:39:14 AM »
        Yes, I would like to see the last 10 blue screen errors please (just the last 10). Thanks.

        AVS004

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          Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
          « Reply #5 on: March 15, 2013, 12:59:33 PM »
          Here you are, Allan. There should be about 10 of those exceptions. Thank you!
          ==================================================
          Dump File         : 011812-21153-01.dmp
          Crash Time        : 1/18/2012 6:33:00 PM
          Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
          Bug Check Code    : 0x0000001e
          Parameter 1       : ffffffff`c0000005
          Parameter 2       : fffff800`02fbab05
          Parameter 3       : 00000000`00000000
          Parameter 4       : ffffffff`ffffffff
          Caused By Driver  : intelppm.sys
          Caused By Address : intelppm.sys+5e74b10
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7cc40
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\011812-21153-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,831
          ==================================================

          ==================================================
          Dump File         : 012013-30451-01.dmp
          Crash Time        : 1/20/2013 2:41:43 PM
          Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
          Bug Check Code    : 0x00000050
          Parameter 1       : fffff860`02ff46bc
          Parameter 2       : 00000000`00000001
          Parameter 3       : fffff800`02facfa2
          Parameter 4       : 00000000`00000005
          Caused By Driver  : tcpip.sys
          Caused By Address : tcpip.sys+16e9a0
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7efc0
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\012013-30451-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 305,879
          ==================================================

          ==================================================
          Dump File         : 020312-26738-01.dmp
          Crash Time        : 2/3/2012 8:19:33 PM
          Bug Check String  : BAD_POOL_HEADER
          Bug Check Code    : 0x00000019
          Parameter 1       : 00000000`00000020
          Parameter 2       : fffffa80`040902f0
          Parameter 3       : fffffa80`04090440
          Parameter 4       : 00000000`0c15239d
          Caused By Driver  : bowser.sys
          Caused By Address : bowser.sys+70627d0
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7cc40
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\020312-26738-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,831
          ==================================================

          ==================================================
          Dump File         : 020913-25459-01.dmp
          Crash Time        : 2/9/2013 4:03:48 PM
          Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
          Bug Check Code    : 0x0000001e
          Parameter 1       : 00000000`00000000
          Parameter 2       : 00000000`00000000
          Parameter 3       : 00000000`00000000
          Parameter 4       : 00000000`00000000
          Caused By Driver  : ntoskrnl.exe
          Caused By Address : ntoskrnl.exe+7ef90
          File Description  : NT Kernel & System
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7ef90
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\020913-25459-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 304,087
          ==================================================

          ==================================================
          Dump File         : 022712-24476-01.dmp
          Crash Time        : 2/27/2012 7:38:37 PM
          Bug Check String  : SYSTEM_SERVICE_EXCEPTION
          Bug Check Code    : 0x0000003b
          Parameter 1       : 00000000`c0000005
          Parameter 2       : fffff800`03013b05
          Parameter 3       : fffff880`0c3dee80
          Parameter 4       : 00000000`00000000
          Caused By Driver  : ntoskrnl.exe
          Caused By Address : ntoskrnl.exe+7cc40
          File Description  : NT Kernel & System
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7cc40
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\022712-24476-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,831
          ==================================================

          ==================================================
          Dump File         : 031012-23836-01.dmp
          Crash Time        : 3/10/2012 5:23:56 PM
          Bug Check String  : SYSTEM_SERVICE_EXCEPTION
          Bug Check Code    : 0x0000003b
          Parameter 1       : 00000000`c0000005
          Parameter 2       : fffff800`02ec4b65
          Parameter 3       : fffff880`083a0550
          Parameter 4       : 00000000`00000000
          Caused By Driver  : ntoskrnl.exe
          Caused By Address : ntoskrnl.exe+7cc40
          File Description  : NT Kernel & System
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7cc40
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\031012-23836-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,831
          ==================================================

          ==================================================
          Dump File         : 031313-45817-01.dmp
          Crash Time        : 3/13/2013 7:14:59 PM
          Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
          Bug Check Code    : 0x0000001e
          Parameter 1       : ffffffff`c0000005
          Parameter 2       : fffff880`0333c630
          Parameter 3       : 00000000`00000000
          Parameter 4       : 00000000`00000000
          Caused By Driver  : ntoskrnl.exe
          Caused By Address : ntoskrnl.exe+75c40
          File Description  : NT Kernel & System
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+75c40
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\031313-45817-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 305,879
          ==================================================

          ==================================================
          Dump File         : 042712-30888-01.dmp
          Crash Time        : 4/27/2012 11:59:29 AM
          Bug Check String  : SYSTEM_SERVICE_EXCEPTION
          Bug Check Code    : 0x0000003b
          Parameter 1       : 00000000`c0000005
          Parameter 2       : fffff800`02eceb85
          Parameter 3       : fffff880`098ea9e0
          Parameter 4       : 00000000`00000000
          Caused By Driver  : NDProxy.SYS
          Caused By Address : NDProxy.SYS+4c5d9e0
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7cc80
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\042712-30888-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,959
          ==================================================

          ==================================================
          Dump File         : 051012-25786-01.dmp
          Crash Time        : 5/10/2012 5:58:28 PM
          Bug Check String  : BAD_POOL_HEADER
          Bug Check Code    : 0x00000019
          Parameter 1       : 00000000`00000020
          Parameter 2       : fffffa80`040902f0
          Parameter 3       : fffffa80`04090440
          Parameter 4       : 00000000`0c158ce5
          Caused By Driver  : HDAudBus.sys
          Caused By Address : HDAudBus.sys+ff04a2f0
          File Description  :
          Product Name      :
          Company           :
          File Version      :
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7f1c0
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\051012-25786-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,959
          ==================================================

          ==================================================
          Dump File         : 051812-43976-01.dmp
          Crash Time        : 5/18/2012 4:58:42 PM
          Bug Check String  : DRIVER_CORRUPTED_EXPOOL
          Bug Check Code    : 0x000000c5
          Parameter 1       : fffff8e0`033729bc
          Parameter 2       : 00000000`00000002
          Parameter 3       : 00000000`00000001
          Parameter 4       : fffff800`02fb7fa2
          Caused By Driver  : ntoskrnl.exe
          Caused By Address : ntoskrnl.exe+7f1c0
          File Description  : NT Kernel & System
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7f1c0
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\051812-43976-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,959
          ==================================================

          ==================================================
          Dump File         : 060712-24195-01.dmp
          Crash Time        : 6/7/2012 5:51:39 PM
          Bug Check String  : BAD_POOL_HEADER
          Bug Check Code    : 0x00000019
          Parameter 1       : 00000000`00000020
          Parameter 2       : fffffa80`040902f0
          Parameter 3       : fffffa80`04090490
          Parameter 4       : 00000000`041a5f65
          Caused By Driver  : ntoskrnl.exe
          Caused By Address : ntoskrnl.exe+7f1c0
          File Description  : NT Kernel & System
          Product Name      : Microsoft® Windows® Operating System
          Company           : Microsoft Corporation
          File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
          Processor         : x64
          Crash Address     : ntoskrnl.exe+7f1c0
          Stack Address 1   :
          Stack Address 2   :
          Stack Address 3   :
          Computer Name     :
          Full Path         : C:\Windows\Minidump\060712-24195-01.dmp
          Processors Count  : 8
          Major Version     : 15
          Minor Version     : 7601
          Dump File Size    : 303,959

          DaveLembke



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          Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
          « Reply #6 on: March 15, 2013, 01:32:16 PM »
          Have you run memtest86 on this computer to verify the RAM is good. Run it for about 4 or 5 passes. This might take an hour or so. Just need to burn the memtest86 iso to a CD, DVD, or make a bootable thumb drive. Anything in red is bad news for memory. I noticed that the memory address in which it fails seems random in regards to the NT OS Kernel.

          Allan

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          Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
          « Reply #7 on: March 15, 2013, 03:16:09 PM »
          1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
          2) Are you running Vista or W7?
          3) Hardware specs?

          AVS004

            Topic Starter


            Rookie

            Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
            « Reply #8 on: March 15, 2013, 05:59:54 PM »
            Have you run memtest86 on this computer to verify the RAM is good. Run it for about 4 or 5 passes. This might take an hour or so. Just need to burn the memtest86 iso to a CD, DVD, or make a bootable thumb drive. Anything in red is bad news for memory. I noticed that the memory address in which it fails seems random in regards to the NT OS Kernel.

            No, did not run this test. Can you please tell me how to do that? Thanks

            AVS004

              Topic Starter


              Rookie

              Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
              « Reply #9 on: March 15, 2013, 06:19:10 PM »
              1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
              2) Are you running Vista or W7?
              3) Hardware specs?
              1) It is hard to tell wether there was something new or different since last time because of course there were changes to software, hardware. I cen tell you tht the first bluescreen appeared within a few days after I purchased the machine when I hardly had the chance to install anything. The bluescreens appear not frequently and not regularly but randomly and especially when there is something connected to the machine such as, a scanner which works off USB port, a SD card plugged directly into the port, or a flash drive. I use flash drives a lot but they are mine and I bought them clean, so I do not use unknown to me flash drives. But note, there may be days or months and nothing  may occur when these flash drives are used.
              The screens seem to appear when there are a lot of tasks performed at the same time, e.g. anitvirus is conducting a scan and windows is downloading updates, IE is running, and an SD card is plugged in, etc. But this may not happen at all. Yes, I do log off and exit all applications properly and in 90% of cases nothing happens

              2)It's windows 7 ultimate 64 bit

              3) here are some specs:
              Intel core i7-2600 quad-core , 3.8 Ghz, 8mb cache
               12 gb ddr3-1066mhz sdram [3dimms]
              1.5 Tb RAID 1 (2 X1.5TB SATA HDDs)
              3GB DDR NVIDIA GetFroce GT 440 (DVi, HDMI, VGA)

              Allan

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              Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
              « Reply #10 on: March 16, 2013, 06:28:53 AM »
              1) Is the machine over-clocked? If so, can you disable that feature please?
              2) Make and model of computer?
              3) Please look in device manager. Any yellow or red symbols?
              4) The fact that this occurs infrequently and randomly makes it difficult to diagnose. Let's go ahead and check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

              AVS004

                Topic Starter


                Rookie

                Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
                « Reply #11 on: March 17, 2013, 06:09:12 PM »
                Dear Allan,

                1)Sorry, I do not understand what "over-clocked" means. What does this mean?

                2) This is HP Pavillion HPE h8t

                3) Looked in the device manager, no there are no yellow or red symbols

                4) I downloaded the memtest and burned to a cd as an .iso file. This is where I am stuck. I could not change the boot order. I had to call HP to help me find the BIOS utility. Once in BIOS, I did find the "Boot" prompt and the menu for boot priority there is called "boot order" and there were directions unlike in other BIOS menus. There were no choices of 1st boot device, 2nd boot device, etc.  but there were prompts at the bottom F10 save, Enter- drag, F5 disable. Devices where "CD-ROM Devices", Hard Drive" and something else. I figured out how to palce CD-Rom Devices on top of "Hard drive" but the "Cd-Roms" are never on the very top because there is another option there, on the very top, that's not going away. I was able to move CD-ROMS up above the hard drive and I did "Save and Exit" in the File menu. At this moment the CD Rom was in the Drive F. Once I exited the BIOS, the machine still booted Windows 7, not the CD . I again restarted, entered BIOS and tried disabling "Hard Drive". Once I saved and exited, the machine said the "device was not found", or something to that effect and was not able to go any further. I had to restart, go into BIOS again and enabled the hard drive and logged on to Windows and am writing to you this message.

                All this time the Disc is in the drive F

                 I am going to try to go back into BIOS so I can copy what options I have to describe them for you. later.


                Sorry, this is getting too advanced for me at this point.

                I am simply afraid of causing harm to the machine. 

                AVS004

                  Topic Starter


                  Rookie

                  Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
                  « Reply #12 on: March 17, 2013, 06:24:39 PM »
                  Dear Allan,

                  I went into BIOS once again and this is its set-up:

                  The first two menus on top are File and Storage.
                  Under Storage there is  the BOOT ORDER
                  In the BOOT ORDER command  the window is as follows

                  UEFI Boot Sources
                  Legacy Boot Sources (this is where the arrow presently is)
                            Hard Drive
                                   Intel RAIDVOL
                            Network Controller
                            ATAPI CD-ROM

                  F10 Accept, ESC- Cancle ENTER=Drag

                  I tried movinfg the arrow to ATAPI CD-ROM and then used Enter key to move it above Hard Drive but it never goes above the Legacy Boot Sources or UEFI Boot Sources

                  What can be done?


                  Thank you!