Microsoft office Document scanning does not support this type of device

[williamtan]

Hi Computer Help Members

I have this problems when I plug in my Samsung phone in the computer & use Media Device mode (MTP) to view Microsoft file I can only see folders but not the file previously I can see folder  & file but after update the Microsoft service pack this incident happen

The error message is “Microsoft office Document scanning does not support this type of device”


I have log in as a Administrator checked the Computer management service Plug & Play  is grey in color

Phone Model :GT-N7105
Workstation : Window 7 Professional
Service pack 1
Memory 2GB
32bits os





Thank you kindly advised & help please.


[recovering disk space, attachment deleted by admin]

[patio]

If you look at the bottom of your image it appears the phone wasn't finished loading it's data...perhaps you were too hasty.
Remove the phone using safely remove...re-boot and try all over again this time give the phone a little longer.

[williamtan]

Hi Patio & all
sorry for more info here the attachment file can see photo but not Microsoft office file

[recovering disk space, attachment deleted by admin]

[kaira22]

I have connected my Canon camera to my Windows 7 PC, when I connect to the gadget I got a message that "Microsoft Office Document Scanning does not bolster this sort of gadget." and afterward nothing happens. What ought to be improved the situation this sort of blunder message? I have the Canon programming introduced on my machine which causes me to associate the camera with PC.