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Author Topic: I need help fast! ICE Cyber Crime Center has blocked computer  (Read 9907 times)

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tcpeters

    Topic Starter


    Rookie

    Hello again another virus. This time my office computer. Windows 7 networked.
    My boss called me and after hours he went to print his reports and told my that the main server has been blocked by ICE Cyber Crime Center. I went on line and saw that it's a virus. Can anyone help me fix this?

    Allan

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    Re: I need help fast! ICE Cyber Crime Center has blocked computer
    « Reply #1 on: April 04, 2014, 05:54:56 AM »
    Please follow the instructions in the following link and post your logs in the thread you create:
    http://www.computerhope.com/forum/index.php/topic,46313.0.html

    SuperDave

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    Re: I need help fast! ICE Cyber Crime Center has blocked computer
    « Reply #2 on: April 04, 2014, 09:52:27 AM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Don't you have IT people to look after such things? Since this is a business computer there may be safeguards in place that will block my attempts to clean it. If you boot in Normal Mode, download and run MBAM. If you can't boot normally, boot in Safe Mode with Networking and try running MBAM.

    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the entire report in your next reply.
    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
    Windows 8 and Windows 10 dual boot with two SSD's

    tcpeters

      Topic Starter


      Rookie

      Re: I need help fast! ICE Cyber Crime Center has blocked computer
      « Reply #3 on: April 04, 2014, 03:00:15 PM »
      Thanks for your reply. I powered down by just hitting and holding the power button and waited for the prompt to restart normal or do a start up fix. After the fix ran I opted to restore to a previous date and did a system restore. After that I downloaded Malwarebytes and removed the virus. All is well and and I'll monitor for the next few days and see what happens. Thanks again. 

      tcpeters

        Topic Starter


        Rookie

        Re: I need help fast! ICE Cyber Crime Center has blocked computer
        « Reply #4 on: April 04, 2014, 03:07:40 PM »
        I'm sorry I didn't wait for your reply. I was desperate. I had to get things up and running and no we don't have any IT support unless we pay the big bucks.(small business) We'll see.

        SuperDave

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        Re: I need help fast! ICE Cyber Crime Center has blocked computer
        « Reply #5 on: April 04, 2014, 04:27:40 PM »
        Ok. In the meantime, we should run some more scans just to see what's left.

        Please download AdwCleaner by Xplode onto your Desktop.

        Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



        If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
        When the AdwCleaner program will open, click on the Scan button as shown below.



        AdwCleaner will now start to search for malicious files that may be installed on your computer.
        To remove the files that were detected in the previous step, please click on the Clean button.



        AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
        Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
        *******************************************
        Please download Junkware Removal Tool to your desktop.

        Warning! Once the scan is complete JRT will shut down your browser with NO warning.

        Shut down your protection software now to avoid potential conflicts.

        •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

        •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator



        •The tool will open and start scanning your system. At the Command Prompt, you’ll need to press any key to perform a scan.



        •Please be patient as this can take a while to complete depending on your system's specifications.

        •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

        •Copy and Paste the JRT.txt log into your next message.
        *********************************************
        Download Security Check by screen317 from one of the following links and save it to your desktop.

        Link 1
        Link 2

        * Double-click Security Check.bat
        * Follow the on-screen instructions inside of the black box.
        * A Notepad document should open automatically called checkup.txt
        * Post the contents of that document in your next reply.

        Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
        Windows 8 and Windows 10 dual boot with two SSD's

        tcpeters

          Topic Starter


          Rookie

          Re: I need help fast! ICE Cyber Crime Center has blocked computer
          « Reply #6 on: April 05, 2014, 02:50:47 PM »
          I'll run the scans Monday and see what comes up. I think we're ok because we just installed these new computers a month ago but it doesn't hurt to be safe. Thank you!

          SuperDave

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          Re: I need help fast! ICE Cyber Crime Center has blocked computer
          « Reply #7 on: April 05, 2014, 06:51:49 PM »
          Quote
          I think we're ok because we just installed these new computers a month ago but it doesn't hurt to be safe.
          That doesn't necessarily make them safe. My laptop was infected two days out of the box.
          Windows 8 and Windows 10 dual boot with two SSD's

          tcpeters

            Topic Starter


            Rookie

            Re: I need help fast! ICE Cyber Crime Center has blocked computer
            « Reply #8 on: April 08, 2014, 11:51:15 AM »
            # AdwCleaner v3.023 - Report created 08/04/2014 at 12:49:02
            # Updated 01/04/2014 by Xplode
            # Operating System : Windows 7 Professional Service Pack 1 (32 bits)
            # Username : User1 - OFFICE1
            # Running from : C:\Users\User1\Downloads\adwcleaner.exe
            # Option : Scan

            ***** [ Services ] *****


            ***** [ Files / Folders ] *****


            ***** [ Shortcuts ] *****


            ***** [ Registry ] *****


            ***** [ Browsers ] *****

            -\\ Internet Explorer v10.0.9200.16843


            -\\ Mozilla Firefox v28.0 (en-US)

            [ File : C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\4fcb9t6g.default\prefs.js ]


            *************************

            AdwCleaner[R0].txt - [637 octets] - [08/04/2014 12:41:44]
            AdwCleaner[R1].txt - [764 octets] - [08/04/2014 12:43:29]
            AdwCleaner[R2].txt - [752 octets] - [08/04/2014 12:49:02]

            ########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [811 octets] ##########

            tcpeters

              Topic Starter


              Rookie

              Re: I need help fast! ICE Cyber Crime Center has blocked computer
              « Reply #9 on: April 08, 2014, 11:56:40 AM »
              # AdwCleaner v3.023 - Report created 08/04/2014 at 12:52:58
              # Updated 01/04/2014 by Xplode
              # Operating System : Windows 7 Professional Service Pack 1 (32 bits)
              # Username : User1 - OFFICE1
              # Running from : C:\Users\User1\Downloads\adwcleaner(1).exe
              # Option : Clean

              ***** [ Services ] *****


              ***** [ Files / Folders ] *****


              ***** [ Shortcuts ] *****


              ***** [ Registry ] *****


              ***** [ Browsers ] *****

              -\\ Internet Explorer v10.0.9200.16843


              -\\ Mozilla Firefox v28.0 (en-US)

              [ File : C:\Users\User1\AppData\Roaming\Mozilla\Firefox\Profiles\4fcb9t6g.default\prefs.js ]


              *************************

              AdwCleaner[R0].txt - [637 octets] - [08/04/2014 12:41:44]
              AdwCleaner[R1].txt - [764 octets] - [08/04/2014 12:43:29]
              AdwCleaner[R2].txt - [890 octets] - [08/04/2014 12:49:02]
              AdwCleaner[R3].txt - [952 octets] - [08/04/2014 12:52:35]
              AdwCleaner[S0].txt - [874 octets] - [08/04/2014 12:52:58]

              ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [933 octets] ##########

              tcpeters

                Topic Starter


                Rookie

                Re: I need help fast! ICE Cyber Crime Center has blocked computer
                « Reply #10 on: April 08, 2014, 12:02:08 PM »
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                Junkware Removal Tool (JRT) by Thisisu
                Version: 6.1.4 (04.06.2014:1)
                OS: Windows 7 Professional x86
                Ran by User1 on Tue 04/08/2014 at 12:59:31.03
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




                ~~~ Services



                ~~~ Registry Values



                ~~~ Registry Keys



                ~~~ Files



                ~~~ Folders



                ~~~ Event Viewer Logs were cleared





                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                Scan was completed on Tue 04/08/2014 at 13:00:59.85
                End of JRT log
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                tcpeters

                  Topic Starter


                  Rookie

                  Re: I need help fast! ICE Cyber Crime Center has blocked computer
                  « Reply #11 on: April 08, 2014, 12:04:47 PM »
                  security check

                   UNSUPPORTED OPERATING SYSTEM! ABORTED!

                  SuperDave

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                  Re: I need help fast! ICE Cyber Crime Center has blocked computer
                  « Reply #12 on: April 08, 2014, 12:51:31 PM »
                  What AV are you running? I didn't see the MBAM log.
                  Windows 8 and Windows 10 dual boot with two SSD's

                  tcpeters

                    Topic Starter


                    Rookie

                    Re: I need help fast! ICE Cyber Crime Center has blocked computer
                    « Reply #13 on: April 08, 2014, 03:56:25 PM »
                    We are running microsoft security essentials.  I'll send the malwarebytes log as soon as I can.
                    Thanks

                    tcpeters

                      Topic Starter


                      Rookie

                      Re: I need help fast! ICE Cyber Crime Center has blocked computer
                      « Reply #14 on: April 09, 2014, 08:54:21 AM »
                      Malwarebytes Anti-Malware
                      www.malwarebytes.org

                      Scan Date: 4/4/2014
                      Scan Time: 9:10:13 AM
                      Logfile: malware log.txt
                      Administrator: Yes

                      Version: 2.00.0.1000
                      Malware Database: v2014.04.04.03
                      Rootkit Database: v2014.03.27.01
                      License: Trial
                      Malware Protection: Enabled
                      Malicious Website Protection: Enabled
                      Chameleon: Disabled

                      OS: Windows 7 Service Pack 1
                      CPU: x86
                      File System: NTFS
                      User: User1

                      Scan Type: Threat Scan
                      Result: Completed
                      Objects Scanned: 215525
                      Time Elapsed: 9 min, 15 sec

                      Memory: Enabled
                      Startup: Enabled
                      Filesystem: Enabled
                      Archives: Enabled
                      Rootkits: Disabled
                      Shuriken: Enabled
                      PUP: Enabled
                      PUM: Enabled

                      Processes: 0
                      (No malicious items detected)

                      Modules: 0
                      (No malicious items detected)

                      Registry Keys: 0
                      (No malicious items detected)

                      Registry Values: 0
                      (No malicious items detected)

                      Registry Data: 0
                      (No malicious items detected)

                      Folders: 0
                      (No malicious items detected)

                      Files: 1
                      Trojan.FakeMS.SVSGen, C:\ProgramData\2992199F9A\n0z2jrn.cpp, Quarantined, [193afe283249b086dbf6570a79882ed2],

                      Physical Sectors: 0
                      (No malicious items detected)


                      (end)