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Author Topic: Windows 7 Ultimate Blue Screen Stop: 0x0000001E  (Read 2796 times)

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Maria Russo

    Topic Starter


    Starter

    • Experience: Beginner
    • OS: Windows 7
    Windows 7 Ultimate Blue Screen Stop: 0x0000001E
    « on: June 02, 2014, 12:46:45 PM »
    HELP please!
    what should i do with all that? :/ will highly appreciate any help
    ==================================================
    Dump File         : 060214-15537-01.dmp
    Crash Time        : 02.06.2014 21:46:14
    Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x0000001e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff800`02c5df4f
    Parameter 3       : 00000000`00000000
    Parameter 4       : 00000000`00000020
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+71f00
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+71f00
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\060214-15537-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 291 608
    Dump File Time    : 02.06.2014 21:50:32
    ==================================================

    ==================================================
    Dump File         : 060214-15584-01.dmp
    Crash Time        : 02.06.2014 19:43:09
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 00000000`00000008
    Parameter 2       : 00000000`80050031
    Parameter 3       : 00000000`000006f8
    Parameter 4       : fffff880`03f211d4
    Caused By Driver  : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+311d4
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Crash Address     : ntoskrnl.exe+71f00
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\060214-15584-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 279 040
    Dump File Time    : 02.06.2014 19:47:34
    ==================================================

    ==================================================
    Dump File         : 060214-17955-01.dmp
    Crash Time        : 02.06.2014 15:29:08
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 00000000`00000008
    Parameter 2       : 00000000`80050031
    Parameter 3       : 00000000`000006f8
    Parameter 4       : fffff880`02c8afc8
    Caused By Driver  : afd.sys
    Caused By Address : afd.sys+47fc8
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Crash Address     : ntoskrnl.exe+71f00
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\060214-17955-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 291 616
    Dump File Time    : 02.06.2014 15:29:57
    ==================================================

    ==================================================
    Dump File         : 060214-17877-01.dmp
    Crash Time        : 02.06.2014 15:18:32
    Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code    : 0x000000d1
    Parameter 1       : 00000000`00000038
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`065b18d5
    Caused By Driver  : USBSTOR.SYS
    Caused By Address : USBSTOR.SYS+78d5
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Crash Address     : ntoskrnl.exe+71f00
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\060214-17877-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 283 512
    Dump File Time    : 02.06.2014 15:19:24
    ==================================================


    Allan

    • Moderator

    • Mastermind
    • Thanked: 1208
    • Experience: Guru
    • OS: Windows 10
    Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
    « Reply #1 on: June 02, 2014, 03:11:53 PM »
    You've had 3 different bsod's in one day. That typically points to either malware or hardware failure. Let's try some basic steps:

    1) Please run full system scans with BOTH your installed anti virus app and with MalwareBytes

    2) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

    3) Hard Drive Diagnostics:
    http://www.tacktech.com/display.cfm?ttid=287 

    Make sure you select the tool which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
    For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

    Let's see where we are after these three troubleshooting steps.

    Maria Russo

      Topic Starter


      Starter

      • Experience: Beginner
      • OS: Windows 7
      Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
      « Reply #2 on: June 03, 2014, 02:20:00 AM »
      Thanks for fast reply!
      okk, i'm trying to follow the steps you said, but the problem is the blue screen appears every 5 minutes (and faster with every further try) and shuts Windows down, so it's not so easy to do anything..
      is there any chances that simply reinstalling Windows would help to solve this problem?

      Allan

      • Moderator

      • Mastermind
      • Thanked: 1208
      • Experience: Guru
      • OS: Windows 10
      Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
      « Reply #3 on: June 03, 2014, 05:50:59 AM »
      It's possible if it's malware, but not likely. Two of the above tests do not require you being in Windows. Download the programs and burn them to cd's on a different computer and then boot to them. As for running the malware scans, see if you can do it from safe mode.

      Maria Russo

        Topic Starter


        Starter

        • Experience: Beginner
        • OS: Windows 7
        Re: Windows 7 Ultimate Blue Screen Stop: 0x0000001E
        « Reply #4 on: June 07, 2014, 09:59:14 AM »
        thanks one more time!
        guess it figured out after all, it was some contact problems in RAM ports, now it seems okey :)