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Author Topic: Wifi, USB and sound card disabled  (Read 2862 times)

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windoze_killa

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    • OS: Windows 7
    Wifi, USB and sound card disabled
    « on: December 23, 2014, 12:57:46 AM »
    Hi all. About a week ago my laptop, HP DV6 6024TX, started playing up. Windows cannot find the Wifi, ethernet, USB or sound card. They appear in device manager but that tells me the it can't install the device driver. It is missing or corrupt. When I try using the "add new hardware" wizard it just sits there doing nothing.

    I have tried running AVG and Avast virus killers, Malwarebytes, Ccleaner and a few other programs. They found a few adware and Trojans and cleaned them.

    I thought it might have been a hardware issue but I tried the HDD in another laptop and that had the same problem.

    Can some one please give me an idea of where to go next.

    SuperDave

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    Re: Wifi, USB and sound card disabled
    « Reply #1 on: December 23, 2014, 10:28:44 AM »
    You said that you tried that hard drive in another laptop and the same problem appeared? Are there any yellow warning icons in Device manager?
    Windows 8 and Windows 10 dual boot with two SSD's

    windoze_killa

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      • OS: Windows 7
      Re: Wifi, USB and sound card disabled
      « Reply #2 on: December 23, 2014, 02:30:54 PM »
      Thanks for your reply Dave.

      Yes. ALL network devices, Wifi devices, USB devices and sound devices have the yellow triangle.

      SuperDave

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      Re: Wifi, USB and sound card disabled
      « Reply #3 on: December 23, 2014, 08:04:17 PM »
      I'm going to move this topic to the Hardware forum where someone there will be better able to help you.
      Windows 8 and Windows 10 dual boot with two SSD's

      patio

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      Re: Wifi, USB and sound card disabled
      « Reply #4 on: December 24, 2014, 06:52:52 AM »
      Travel to the HP site...enter your product info and the Win version and your drivers will be listed...

      Re-install any that have the Yellow !!'s...
      " Anyone who goes to a psychiatrist should have his head examined. "

      windoze_killa

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        Re: Wifi, USB and sound card disabled
        « Reply #5 on: December 25, 2014, 04:49:19 AM »
        Hi patio,

        I did as you suggested on another computer and copied them to CD. Tried to install all of the SPs I downloaded and it said they worked fine but the devices still have yellow triangles in device manager.

        windoze_killa

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          Re: Wifi, USB and sound card disabled
          « Reply #6 on: December 28, 2014, 05:01:49 PM »
          Fixed.

          Although this had been moved to the hardware section it turned out to be a software problem. I had given up trying to re install drivers for the millionth time and had a look at what had changed recently. I remembered that I had installed two AVR IDE programs and one of them required libUSB_win32.dll or something like that. I removed all three progs and bingo, it came back to life. I don't know which one installed the 32 bit dll but it should have been smart enough to know I had a 64 bit OS.

          But all fixed and I am now happy again.

          patio

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          Re: Wifi, USB and sound card disabled
          « Reply #7 on: December 28, 2014, 05:42:57 PM »
          Good News indeed...
          " Anyone who goes to a psychiatrist should have his head examined. "