How to activate remote control if laptop screen is black ?

[edzha90]

Hi there,

My mother cannot see her laptop screen as after windows logo it goes black (you can hear windows xp sound when it goes on) so pc works. The problem is that I am abroad and she don't have no-one who could help her, only me. Most of the tasks I done remotely using 'Teamviewer' as we know if the screen is black she cannot see the password, so I can't access it.

Is there any way how to activate remote control for teamviewer or any other way? also my dad has his own laptop so perhaps there is a way how to connect his laptop screen to my mothers pc ?

My mothers pc has windows xp and my dads pc - windows 8.1

I believe the drivers are faulty isn't ?

[edzha90]

problem is that she or someone around don't have any TV or external screen at all.. I have heard that it might be a laptop inverter problem.. but how to check if that it's the issue?

she has Emachines e525 laptop.

Today I told her to try safe mode, but still it's same screen goes off after couple sec.

[Geek-9pm]

You need to read the manual for the Emachines e525 laptop.
There should be a hokey that turns on the laptop screen.