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Author Topic: Can't Update Windows Updates  (Read 3565 times)

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BuyDell

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    • Experience: Experienced
    • OS: Windows 7
    Can't Update Windows Updates
    « on: January 27, 2016, 04:10:23 PM »

     I guessing more than not it's a virus. Actually because of this road block, I haven't been able to update for sometime. When I get to Service Pack 2, it gets "stuck". Just says "Updating" for hours at a time.
     
     Any suggestions ?

    SuperDave

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    Re: Can't Update Windows Updates
    « Reply #1 on: January 28, 2016, 11:49:35 AM »
    Do you have room on your hard drive for the updates?
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    BuyDell

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      • OS: Windows 7
      Re: Can't Update Windows Updates
      « Reply #2 on: January 28, 2016, 02:53:45 PM »
      Yes I do Dave.

      SuperDave

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      Re: Can't Update Windows Updates
      « Reply #3 on: January 29, 2016, 08:52:45 AM »
      You could try this.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

      BuyDell

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        Re: Can't Update Windows Updates
        « Reply #4 on: January 30, 2016, 07:15:59 AM »

         Once I download the file and click on run, my computer says, Windows cannot access the specific device, file, or path. you may not have proper permission to do so.

        Allan

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        Re: Can't Update Windows Updates
        « Reply #5 on: January 30, 2016, 07:32:26 AM »
        1) Create an image of your system drive with disc imaging software (create the image on an external drive)
        2) Download and use the subInACL tool as described in this link (follow the instructions EXACTLY): http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx
        3) Reboot and see if you can install updates

        BuyDell

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          Re: Can't Update Windows Updates
          « Reply #6 on: January 30, 2016, 12:36:13 PM »

           Got what SuperDave wanted me to install and ran program....Now it wants $29.95 to fix it ?? Really ??

          SuperDave

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          Re: Can't Update Windows Updates
          « Reply #7 on: January 31, 2016, 11:40:17 AM »
          Don't pay it. It's a scam. Can you tell me the size of the hard drive and how much free space you have? Did you try Action Center?
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          BuyDell

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            Re: Can't Update Windows Updates
            « Reply #8 on: January 31, 2016, 07:06:31 PM »

             220 GB Harddrive with 40 GB left. I checked action center and have windows updates set to tell me when new updates are avalable

            SuperDave

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            Re: Can't Update Windows Updates
            « Reply #9 on: February 01, 2016, 12:39:34 PM »
            You could try this.
            Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

            BuyDell

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              Re: Can't Update Windows Updates
              « Reply #10 on: February 07, 2016, 12:59:43 PM »
              For the most part that worked, but I definitly have something going on in my computer. I've scanned with Norton antivirus, SuperAntiSpyware, Adware Remover and nothing. The desktop icons flash off and on occasionally....Would you like me to start a new threat, or can we go from here...?

              SuperDave

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              Re: Can't Update Windows Updates
              « Reply #11 on: February 08, 2016, 11:13:44 AM »
              Please download AdwCleaner by Xplode onto your Desktop.

              Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



              If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
              When the AdwCleaner program will open, click on the Scan button as shown below.



              AdwCleaner will now start to search for malicious files that may be installed on your computer.
              To remove the files that were detected in the previous step, please click on the Clean button.



              AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
              Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
              *********************************************
              Please download Malwarebytes Anti-Malware from here.
              Double Click mbam-setup.exe to install the application.
              • It should update automatically if the computer is connected to the internet.
              • Click on Threat Scan and click on Scan Now.
              • The scan may take some time to finish,so please be patient.
              • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
              • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
              • When disinfection is completed you can click on "Copy to Clipboard".
              • Paste the log in you next reply (CTRL+ V)
              *************************************************
              Please download Junkware Removal Tool to your desktop.

              Warning! Once the scan is complete JRT will shut down your browser with NO warning.

              Shut down your protection software now to avoid potential conflicts.

              •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

              •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

              •The tool will open and start scanning your system.

              •Please be patient as this can take a while to complete depending on your system's specifications.

              •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

              •Copy and Paste the JRT.txt log into your next message.
              ******************************************************
              Download Security Check by screen317 from one of the following links and save it to your desktop.

              Link 1
              Link 2

              * Double-click Security Check.bat
              * Follow the on-screen instructions inside of the black box.
              * A Notepad document should open automatically called checkup.txt
              * Post the contents of that document in your next reply.

              Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              BuyDell

                Topic Starter


                Intermediate

                • Experience: Experienced
                • OS: Windows 7
                Re: Can't Update Windows Updates
                « Reply #12 on: February 08, 2016, 07:22:31 PM »
                Had a problem with security check 317. both links came up as HT404 page not found.



                # AdwCleaner v5.033 - Logfile created 08/02/2016 at 17:45:35
                # Updated 07/02/2016 by Xplode
                # Database : 2016-02-07.2 [Server]
                # Operating system : Windows 7 Home Premium Service Pack 1 (x64)
                # Username : RichardNew - RICHSHP2010LT
                # Running from : C:\Users\RichardNew\Desktop\downloads\adwcleaner_5.033.exe
                # Option : Cleaning
                # Support : http://toolslib.net/forum

                ***** [ Services ] *****


                ***** [ Folders ] *****


                ***** [ Files ] *****

                [-] File Deleted : C:\Users\RichardNew\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\bakijjialdiiboeaknfpmflphhmljfkd

                ***** [ DLLs ] *****


                ***** [ Shortcuts ] *****


                ***** [ Scheduled tasks ] *****


                ***** [ Registry ] *****


                ***** [ Web browsers ] *****


                *************************

                :: "Tracing" keys removed
                :: Winsock settings cleared

                ########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [849 bytes] ##########



                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                Junkware Removal Tool (JRT) by Malwarebytes
                Version: 8.0.2 (01.06.2016)
                Operating System: Windows 7 Home Premium x64
                Ran by RichardNew (Administrator) on Mon 02/08/2016 at 21:06:57.61
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




                File System: 9

                Successfully deleted: C:\ProgramData\6256RhkK.dat (File)
                Successfully deleted: C:\users\Public\Documents\downloaded installers (Folder)
                Successfully deleted: C:\Users\RichardNew\Documents\add-in express (Folder)
                Successfully deleted: C:\Windows\system32\Tasks\SlimCleaner Run (Task)
                Successfully deleted: C:\Windows\wininit.ini (File)
                Successfully deleted: C:\Users\RichardNew\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4NZXXI2K (Folder)
                Successfully deleted: C:\Users\RichardNew\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JIS7IVYI (Folder)
                Successfully deleted: C:\Users\RichardNew\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NC706ROT (Folder)
                Successfully deleted: C:\Users\RichardNew\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\S0UOIH86 (Folder)



                Registry: 2

                Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{22348997-7FD7-4759-AB9D-EB2B7A365617} (Registry Key)
                Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                Scan was completed on Mon 02/08/2016 at 21:12:56.36
                End of JRT log

                Malwarebytes Anti-Malware
                www.malwarebytes.org

                Scan Date: 2/8/2016
                Scan Time: 8:12 PM
                Logfile: MALWARE.txt
                Administrator: Yes

                Version: 2.2.0.1024
                Malware Database: v2016.02.08.05
                Rootkit Database: v2016.02.08.01
                License: Free
                Malware Protection: Disabled
                Malicious Website Protection: Disabled
                Self-protection: Disabled

                OS: Windows 7 Service Pack 1
                CPU: x64
                File System: NTFS
                User: RichardNew

                Scan Type: Threat Scan
                Result: Completed
                Objects Scanned: 403725
                Time Elapsed: 41 min, 33 sec

                Memory: Enabled
                Startup: Enabled
                Filesystem: Enabled
                Archives: Enabled
                Rootkits: Disabled
                Heuristics: Enabled
                PUP: Warn
                PUM: Enabled

                Processes: 0
                (No malicious items detected)

                Modules: 0
                (No malicious items detected)

                Registry Keys: 0
                (No malicious items detected)

                Registry Values: 0
                (No malicious items detected)

                Registry Data: 0
                (No malicious items detected)

                Folders: 0
                (No malicious items detected)

                Files: 1
                PUP.Optional.TweakBit, C:\Users\RichardNew\Desktop\TWEAKBIT FIXMYPC.LNK, Quarantined, [291c75e94455ca6c1f0d7f8210f4ac54],

                Physical Sectors: 0
                (No malicious items detected)


                (end)

                SuperDave

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                Re: Can't Update Windows Updates
                « Reply #13 on: February 09, 2016, 08:52:09 AM »
                I'd like to scan your machine with ESET OnlineScan

                •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
                ESET OnlineScan

                •Click the button.
                •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
                • Click on to download the ESET Smart Installer. Save it to your desktop.
                • Double click on the icon on your desktop.
                •Check
                •Click the button.
                •Accept any security warnings from your browser.
                • Leave the check mark next to Remove found threats.
                •Check
                •Push the Start button.
                •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
                •When the scan completes, push
                •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
                •Push the button.
                •Push
                A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                BuyDell

                  Topic Starter


                  Intermediate

                  • Experience: Experienced
                  • OS: Windows 7
                  Re: Can't Update Windows Updates
                  « Reply #14 on: February 10, 2016, 05:26:44 AM »
                  [email protected] as downloader log:
                  Can not open [email protected] as downloader log:
                  Can not open internetCan not open [email protected] as downloader log:
                  Can not open internet# product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7623
                  # api_version=3.0.2
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=20658
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=true
                  # antistealth_checked=true
                  # utc_time=2014-10-18 02:17:43
                  # local_time=2014-10-17 10:17:43 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 100 97 52743 28457413 0 0
                  # scanned=52884
                  # found=0
                  # cleaned=0
                  # scan_time=816
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7623
                  # api_version=3.0.2
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=21362
                  # end=finished
                  # remove_checked=true
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=true
                  # antistealth_checked=true
                  # utc_time=2014-12-02 04:07:52
                  # local_time=2014-12-02 11:07:52 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 71 97 0 32395222 0 0
                  # scanned=482790
                  # found=2
                  # cleaned=2
                  # scan_time=10464
                  sh=5A4ADCA5CEFDEACCC9C4D2D197213E606014FDB4 ft=1 fh=63ae2f886e7f5dcc vn="Win32/Bundled.Toolbar.Google.D potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Users\RichardNew\Downloads\ccsetup419 (1).exe"
                  sh=5A4ADCA5CEFDEACCC9C4D2D197213E606014FDB4 ft=1 fh=63ae2f886e7f5dcc vn="Win32/Bundled.Toolbar.Google.D potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Users\RichardNew\Downloads\ccsetup419.exe"
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7623
                  # api_version=3.0.2
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=22803
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-03-08 12:59:46
                  # local_time=2015-03-07 07:59:46 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 71 97 1661968 40635136 0 0
                  # scanned=205795
                  # found=0
                  # cleaned=0
                  # scan_time=4562
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7623
                  # api_version=3.0.2
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=22953
                  # end=finished
                  # remove_checked=true
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-03-17 11:09:57
                  # local_time=2015-03-17 07:09:57 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 71 97 262166 41492547 0 0
                  # scanned=481601
                  # found=1
                  # cleaned=1
                  # scan_time=10359
                  sh=A68505992CE059162D25E8A8A8728F4C3D9CFDC7 ft=1 fh=90a3cbd951cb0aa4 vn="a variant of Win32/Toolbar.SearchSuite.AB potentially unwanted application (deleted - quarantined)" ac=C fn="C:\AdwCleaner\Quarantine\C\Program Files (x86)\Windows iLivid Toolbar\Datamngr\x64\IEBHO.dll.vir"
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7623
                  # api_version=3.0.2
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=22953
                  # end=finished
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-03-18 02:00:46
                  # local_time=2015-03-17 10:00:46 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 71 97 272415 41502796 0 0
                  # scanned=481567
                  # found=0
                  # cleaned=0
                  # scan_time=9544
                  # product=EOS
                  # version=8
                  # IEXPLORE.EXE=10.00.9200.16521 (win8_gdr_soc_ie.130216-2100)
                  # OnlineScanner.ocx=1.0.0.7623
                  # api_version=3.0.2
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=23891
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-05-18 01:35:23
                  # local_time=2015-05-17 09:35:23 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 71 97 3473613 46771673 0 0
                  # scanned=309357
                  # found=1
                  # cleaned=0
                  # scan_time=7273
                  sh=7BFC1966BD13516E79A7D8736C3909098ACA6F50 ft=1 fh=33e929c56fc0d818 vn="a variant of Win64/Toolbar.Perion.D potentially unwanted application" ac=I fn="C:\AdwCleaner\Quarantine\C\Windows\System32\dmwu.exe.vir"
                  [email protected] as downloader log:
                  Can not open [email protected] as downloader log:
                  Can not open internet# product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-06-20 08:24:22
                  # local_time=2015-06-20 04:24:22 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 24425
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-06-20 08:25:39
                  # local_time=2015-06-20 04:25:39 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=24425
                  # end=finished
                  # remove_checked=true
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-06-20 11:04:37
                  # local_time=2015-06-20 07:04:37 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1='avast! Antivirus'
                  # compatibility_mode=783 16777213 71 97 0 49700227 0 0
                  # scanned=471626
                  # found=1
                  # cleaned=1
                  # scan_time=9538
                  sh=7BFC1966BD13516E79A7D8736C3909098ACA6F50 ft=1 fh=33e929c56fc0d818 vn="a variant of Win64/Toolbar.Perion.D potentially unwanted application (cleaned by deleting - quarantined)" ac=C fn="C:\AdwCleaner\Quarantine\C\Windows\System32\dmwu.exe.vir"
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-06-25 09:29:09
                  # local_time=2015-06-25 05:29:09 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 24506
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-06-25 09:29:49
                  # local_time=2015-06-25 05:29:49 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=24506
                  # end=finished
                  # remove_checked=true
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-06-26 12:03:46
                  # local_time=2015-06-25 08:03:46 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # scanned=498182
                  # found=0
                  # cleaned=0
                  # scan_time=9237
                  # product=EOS
                  # version=8
                  # IEXPLORE.EXE=10.00.9200.16521 (win8_gdr_soc_ie.130216-2100)
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-07-23 12:42:33
                  # local_time=2015-07-23 08:42:33 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 24941
                  # product=EOS
                  # version=8
                  # IEXPLORE.EXE=10.00.9200.16521 (win8_gdr_soc_ie.130216-2100)
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-07-23 12:43:52
                  # local_time=2015-07-23 08:43:52 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # IEXPLORE.EXE=10.00.9200.16521 (win8_gdr_soc_ie.130216-2100)
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=24941
                  # end=finished
                  # remove_checked=true
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-07-23 04:24:44
                  # local_time=2015-07-23 12:24:44 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # scanned=487754
                  # found=1
                  # cleaned=1
                  # scan_time=13251
                  sh=06341084816C597A12AA4EAD0398AFC4F1EEC7D2 ft=0 fh=0000000000000000 vn="HTML/Iframe.B.Gen virus (deleted - quarantined)" ac=C fn="C:\Users\RichardNew\Desktop\ANTIVIRUS\melissa.htm"
                  [email protected] as downloader log:
                  Can not open [email protected] as downloader log:
                  Can not open internetCan not open [email protected] as downloader log:
                  Can not open internet# product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-08-14 07:54:26
                  # local_time=2015-08-14 03:54:26 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 25283
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-08-14 07:55:59
                  # local_time=2015-08-14 03:55:59 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=25283
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-08-14 08:08:14
                  # local_time=2015-08-14 04:08:14 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 0 202089479 0 0
                  # scanned=43494
                  # found=0
                  # cleaned=0
                  # scan_time=734
                  [email protected] as downloader log:
                  Can not open [email protected] as downloader log:
                  Can not open internetCan not open [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-08-16 12:43:12
                  # local_time=2015-08-16 08:43:12 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 25301
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-08-16 12:43:52
                  # local_time=2015-08-16 08:43:52 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=25301
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-08-17 06:52:26
                  # local_time=2015-08-17 02:52:26 (-0500, Eastern Daylight Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 69789 202344130 0 0
                  # scanned=283367
                  # found=0
                  # cleaned=0
                  # scan_time=22111
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-11-16 10:41:58
                  # local_time=2015-11-16 05:41:58 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 26752
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-11-16 10:43:36
                  # local_time=2015-11-16 05:43:36 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=26752
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=false
                  # unwanted_checked=true
                  # unsafe_checked=false
                  # antistealth_checked=true
                  # utc_time=2015-11-16 10:44:00
                  # local_time=2015-11-16 05:44:00 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 0 210220425 0 0
                  # scanned=543
                  # found=0
                  # cleaned=0
                  # scan_time=23
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-11-21 08:05:50
                  # local_time=2015-11-21 03:05:50 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 26836
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-11-21 08:07:06
                  # local_time=2015-11-21 03:07:06 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=26836
                  # end=finished
                  # remove_checked=true
                  # archives_checked=true
                  # unwanted_checked=true
                  # unsafe_checked=true
                  # antistealth_checked=true
                  # utc_time=2015-11-22 01:23:28
                  # local_time=2015-11-21 08:23:28 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 0 210661993 0 0
                  # scanned=480427
                  # found=20
                  # cleaned=20
                  # scan_time=18982
                  sh=DB5E2A4935E5FA7653EE7433F3635D7F95CEB570 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CA1BTEWE.7z"
                  sh=DB5E2A4935E5FA7653EE7433F3635D7F95CEB570 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CADOZO3P.7z"
                  sh=DB5E2A4935E5FA7653EE7433F3635D7F95CEB570 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CAKXPX70.7z"
                  sh=DB5E2A4935E5FA7653EE7433F3635D7F95CEB570 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CALZL1M5.7z"
                  sh=BB3A2775D0A7858C2A51490915CE427E95FB3F9D ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CATG30CW.7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CATTHRJF.7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CAVLVF30.7z"
                  sh=DB5E2A4935E5FA7653EE7433F3635D7F95CEB570 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CAWBNAL1.7z"
                  sh=DB5E2A4935E5FA7653EE7433F3635D7F95CEB570 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7CAYL389M.7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[10].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[11].7z"
                  sh=3D9DC557AD1A552DAB8C301CE42083DBA191DF4C ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[1].7z"
                  sh=9835792FB4409D2320ED0078415CD1152365CC47 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[2].7z"
                  sh=9835792FB4409D2320ED0078415CD1152365CC47 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[3].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[4].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[5].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[6].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[7].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[8].7z"
                  sh=3355F1F60E22F9430A21427BE874D992829A5B33 ft=0 fh=0000000000000000 vn="a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-OVO2V7[9].7z"
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2015-12-25 01:21:27
                  # local_time=2015-12-24 08:21:27 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 27351
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2015-12-25 01:24:32
                  # local_time=2015-12-24 08:24:32 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=27351
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=true
                  # unwanted_checked=true
                  # unsafe_checked=true
                  # antistealth_checked=true
                  # utc_time=2015-12-25 01:49:43
                  # local_time=2015-12-24 08:49:43 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 0 213514768 0 0
                  # scanned=55711
                  # found=0
                  # cleaned=0
                  # scan_time=1510
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2016-01-05 12:50:17
                  # local_time=2016-01-04 07:50:17 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 27492
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2016-01-05 12:54:28
                  # local_time=2016-01-04 07:54:28 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=27492
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=true
                  # unwanted_checked=true
                  # unsafe_checked=true
                  # antistealth_checked=true
                  # utc_time=2016-01-05 02:39:58
                  # local_time=2016-01-04 09:39:58 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 508145 214468183 0 0
                  # scanned=192519
                  # found=0
                  # cleaned=0
                  # scan_time=6330
                  [email protected] as downloader log:
                  all ok
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=init
                  # utc_time=2016-02-05 01:18:42
                  # local_time=2016-02-04 08:18:42 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 27982
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # end=updated
                  # utc_time=2016-02-05 01:20:25
                  # local_time=2016-02-04 08:20:25 (-0500, Eastern Standard Time)
                  # country="United States"
                  # osver=6.1.7601 NT Service Pack 1
                  # product=EOS
                  # version=8
                  # OnlineScannerApp.exe=1.0.0.1
                  # OnlineScanner.ocx=1.0.0.7777
                  # api_version=3.1.1
                  # EOSSerial=3753dea6cf2fea479be9688f1975b176
                  # engine=27982
                  # end=stopped
                  # remove_checked=false
                  # archives_checked=true
                  # unwanted_checked=true
                  # unsafe_checked=true
                  # antistealth_checked=true
                  # utc_time=2016-02-05 01:56:00
                  # local_time=2016-02-04 08:56:00 (-0500, Eastern Standard Time)
                  # country="United States"
                  # lang=1033
                  # osver=6.1.7601 NT Service Pack 1
                  # compatibility_mode_1=''
                  # compatibility_mode=3589 16777213 100 57 0 217143944 0 0
                  # scanned=70623
                  # found=0
                  # cleaned=0
                  # scan_time=2133
                  Update Init
                  Update Download
                  Update Init
                  Update Download
                  Update Finalize
                  Updated modules version: 28051