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Author Topic: Device Manager is Missing  (Read 2162 times)

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J Jorgensen

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Device Manager is Missing
« on: November 25, 2005, 10:35:00 PM »
My granddaughter downloaded a children's software program on my laptop and it evidently had a virus as my device manager screen is empty and modem is not being recognized for dial-up.  Does anyone have any ideas on what I need to do to regain my dial-up etc.

GX1_Man

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Re: Device Manager is Missing
« Reply #1 on: November 25, 2005, 10:48:27 PM »
Kind of hard to advise without knowing the operating system, but Spybot,  and Ad Aware are free downloads. Just google for them. That is a good place to start.

J Jorgensen

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Re: Device Manager is Missing
« Reply #2 on: November 26, 2005, 08:49:31 AM »
I have an IBM ThinkPad running Microsoft 2000.  The problem is I can't get to the internet to download any software that might take care of the problem.  I installed Norton and it has identified the following:  C:\\winnt\nem220.dll is infected with the Bloodhound Packed virus.  Is this why my Device Manager properties is blank?

patio

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Re: Device Manager is Missing
« Reply #3 on: November 26, 2005, 11:25:41 AM »
Yes according to Norton that is just one of the common symptoms caused by that payload...
Are there people using that machine for a lot of P2P downloads ? ?
Most likely where it came from...
Norton's Removal Instructions:
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

patio.  8)
   
 
" Anyone who goes to a psychiatrist should have his head examined. "

Fed

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    Re: Device Manager is Missing
    « Reply #4 on: November 26, 2005, 01:02:47 PM »
    Quote
    The problem is I can't get to the internet to download any software that might take care of the problem.

    Yet I can clearly see your posts above.  ::)

    GX1_Man

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    Re: Device Manager is Missing
    « Reply #5 on: November 26, 2005, 01:16:44 PM »
    Does this help? (I guess your google doesn't work either then.)

    http://support.microsoft.com/default.aspx?scid=kb;en-us;311504
    « Last Edit: November 26, 2005, 01:28:11 PM by GX1_Man »