Maybe not Dave … I "THINK" the problem has been resolved … I updated that worst of the worst browsers known to the computing world => I.E. since that was in the text report JRT, and installed Mozilla Firefox to open to Yahoo. She likes Yahoo so I performed a work-around. So far so good. I found many - many Google matches on that topic. Even some not-too-easy to read YOUTUBE videos.
I've concluded the problem has so many variances that trying to nail one specific problem down to a "fix" is trial and error. Perhaps my subject would lend itself to more interest in an effort to find a solution. My friend told me she has several of her customers who are having the same exact problem with one variation => email.
In an effort to keep this topic in the forefront of curious computer minds, I'll post again on any new issues should I work to address others problems as well. Tommy