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Author Topic: HELP DECRYPT  (Read 7238 times)

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redbird

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    HELP DECRYPT
    « on: January 29, 2017, 05:39:50 AM »
    I'm trying to open a file which has HELP DECRYPT is this a virus, if so what can I do?

    patio

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    Re: HELP DECRYPT
    « Reply #1 on: January 29, 2017, 07:27:26 AM »
    Yes ...you are infected.
    Start a Post in the Malware section above and provide as much info as you can...
    It's not one of those infections that are easy to remove so take advantage of their experience over there...
       
     
    " Anyone who goes to a psychiatrist should have his head examined. "

    redbird

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      Re: HELP DECRYPT
      « Reply #2 on: January 29, 2017, 08:08:25 AM »
      I did start there but was moved down why ? how do I give the info ? is it safe to open? its located in my external storage hdd.

      patio

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      Re: HELP DECRYPT
      « Reply #3 on: January 29, 2017, 08:24:56 AM »
      There is no Post from you in the Virus/Malware removal board...try again.
      Info would be PC type...Windows ver....what symptoms you have etc...etc.
         
       
      " Anyone who goes to a psychiatrist should have his head examined. "

      DaveLembke



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      Re: HELP DECRYPT
      « Reply #4 on: January 29, 2017, 08:49:47 AM »

      patio

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      Re: HELP DECRYPT
      « Reply #5 on: January 29, 2017, 09:08:45 AM »
         
       
      " Anyone who goes to a psychiatrist should have his head examined. "

      patio

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      Re: HELP DECRYPT
      « Reply #6 on: January 29, 2017, 09:10:03 AM »
      BTW...it's Ransomware...he's not gonna remove it on his own which he seems determined to try...
         
       
      " Anyone who goes to a psychiatrist should have his head examined. "

      Allan

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      Re: HELP DECRYPT
      « Reply #7 on: January 29, 2017, 09:21:16 AM »
      I moved your original thread - sorry. Just moved this one back to the malware section and deleted your duplicate thread.

      redbird

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        Re: HELP DECRYPT
        « Reply #8 on: January 29, 2017, 01:04:03 PM »
        I have win 7 64  I don't see it in my computer only in external hdd

        redbird

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          Re: HELP DECRYPT
          « Reply #9 on: January 30, 2017, 01:48:07 PM »
          Does anyone have an answer?

          SuperDave

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          Re: HELP DECRYPT
          « Reply #10 on: January 30, 2017, 04:16:49 PM »
          Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

          1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
          2. The fixes are specific to your problem and should only be used for this issue on this machine.
          3. If you don't know or understand something, please don't hesitate to ask.
          4. Please DO NOT run any other tools or scans while I am helping you.
          5. It is important that you reply to this thread. Do not start a new topic.
          6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
          7. Absence of symptoms does not mean that everything is clear.

          If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
          *************************************************************************
          If the files were encrypted there is really very little chance of getting them back. Let's run some scans to see what we're dealing with.

          Please download AdwareCleaner onto your Desktop. AdwCleaner

          Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



          If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
          When the AdwCleaner program will open, click on the Scan button as shown below.



          AdwCleaner will now start to search for malicious files that may be installed on your computer.
          To remove the files that were detected in the previous step, please click on the Clean button.



          AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
          Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
          *********************************************
          Please download Malwarebytes Anti-Malware from here.
          Double Click mbam-setup.exe to install the application.
          • It should update automatically if the computer is connected to the internet.
          • Click on Threat Scan and click on Scan Now.
          • The scan may take some time to finish,so please be patient.
          • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
          • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
          • When disinfection is completed you can click on "Copy to Clipboard".
          • Paste the log in you next reply (CTRL+ V)
          *************************************************
          Please download Junkware Removal Tool to your desktop.

          Warning! Once the scan is complete JRT will shut down your browser with NO warning.

          Shut down your protection software now to avoid potential conflicts.

          •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

          •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

          •The tool will open and start scanning your system.

          •Please be patient as this can take a while to complete depending on your system's specifications.

          •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

          •Copy and Paste the JRT.txt log into your next message.
          **********************************************************
          Download Security Check by screen317 from the following link and save it to your desktop.

          Security Check

          * Double-click Security Check.bat
          * Follow the on-screen instructions inside of the black box.
          * A Notepad document should open automatically called checkup.txt
          * Post the contents of that document in your next reply.

          Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          redbird

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            Re: HELP DECRYPT
            « Reply #11 on: January 31, 2017, 01:13:30 PM »
            I thank you for your info will start right away

            redbird

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              Re: HELP DECRYPT
              « Reply #12 on: January 31, 2017, 02:38:07 PM »
              Successfully deleted: C:\Users\cc\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)



              Registry: 2

              Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\CEEBC40A-FDED-4C59-B354-939132350B01 (Registry Key)
              Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)




              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
              Scan was completed on Tue 01/31/2017 at 13:33:38.33
              End of JRT log
              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
              Does this program go into my external hard drive to check ? or do I set it to go in ?

              SuperDave

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              Re: HELP DECRYPT
              « Reply #13 on: January 31, 2017, 07:28:45 PM »
              Quote
              Does this program go into my external hard drive to check ? or do I set it to go in ?
              It automatically scans your hard drive. Were you able to run the other scans?
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              redbird

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                Re: HELP DECRYPT
                « Reply #14 on: February 01, 2017, 02:47:20 PM »
                Yes thank you, but I don't understand does it mean that its done ? including external drive .I donated to them also