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Author Topic: HELP DECRYPT  (Read 7777 times)

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redbird

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    HELP DECRYPT
    « on: January 29, 2017, 05:39:50 AM »
    I'm trying to open a file which has HELP DECRYPT is this a virus, if so what can I do?

    patio

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    Re: HELP DECRYPT
    « Reply #1 on: January 29, 2017, 07:27:26 AM »
    Yes ...you are infected.
    Start a Post in the Malware section above and provide as much info as you can...
    It's not one of those infections that are easy to remove so take advantage of their experience over there...
       
     
    " Anyone who goes to a psychiatrist should have his head examined. "

    redbird

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      Re: HELP DECRYPT
      « Reply #2 on: January 29, 2017, 08:08:25 AM »
      I did start there but was moved down why ? how do I give the info ? is it safe to open? its located in my external storage hdd.

      patio

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      Re: HELP DECRYPT
      « Reply #3 on: January 29, 2017, 08:24:56 AM »
      There is no Post from you in the Virus/Malware removal board...try again.
      Info would be PC type...Windows ver....what symptoms you have etc...etc.
         
       
      " Anyone who goes to a psychiatrist should have his head examined. "

      DaveLembke



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      Re: HELP DECRYPT
      « Reply #4 on: January 29, 2017, 08:49:47 AM »

      patio

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      Re: HELP DECRYPT
      « Reply #5 on: January 29, 2017, 09:08:45 AM »
         
       
      " Anyone who goes to a psychiatrist should have his head examined. "

      patio

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      Re: HELP DECRYPT
      « Reply #6 on: January 29, 2017, 09:10:03 AM »
      BTW...it's Ransomware...he's not gonna remove it on his own which he seems determined to try...
         
       
      " Anyone who goes to a psychiatrist should have his head examined. "

      Allan

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      Re: HELP DECRYPT
      « Reply #7 on: January 29, 2017, 09:21:16 AM »
      I moved your original thread - sorry. Just moved this one back to the malware section and deleted your duplicate thread.

      redbird

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        Re: HELP DECRYPT
        « Reply #8 on: January 29, 2017, 01:04:03 PM »
        I have win 7 64  I don't see it in my computer only in external hdd

        redbird

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          Re: HELP DECRYPT
          « Reply #9 on: January 30, 2017, 01:48:07 PM »
          Does anyone have an answer?

          SuperDave

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          Re: HELP DECRYPT
          « Reply #10 on: January 30, 2017, 04:16:49 PM »
          Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

          1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
          2. The fixes are specific to your problem and should only be used for this issue on this machine.
          3. If you don't know or understand something, please don't hesitate to ask.
          4. Please DO NOT run any other tools or scans while I am helping you.
          5. It is important that you reply to this thread. Do not start a new topic.
          6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
          7. Absence of symptoms does not mean that everything is clear.

          If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
          *************************************************************************
          If the files were encrypted there is really very little chance of getting them back. Let's run some scans to see what we're dealing with.

          Please download AdwareCleaner onto your Desktop. AdwCleaner

          Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



          If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
          When the AdwCleaner program will open, click on the Scan button as shown below.



          AdwCleaner will now start to search for malicious files that may be installed on your computer.
          To remove the files that were detected in the previous step, please click on the Clean button.



          AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
          Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
          *********************************************
          Please download Malwarebytes Anti-Malware from here.
          Double Click mbam-setup.exe to install the application.
          • It should update automatically if the computer is connected to the internet.
          • Click on Threat Scan and click on Scan Now.
          • The scan may take some time to finish,so please be patient.
          • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
          • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
          • When disinfection is completed you can click on "Copy to Clipboard".
          • Paste the log in you next reply (CTRL+ V)
          *************************************************
          Please download Junkware Removal Tool to your desktop.

          Warning! Once the scan is complete JRT will shut down your browser with NO warning.

          Shut down your protection software now to avoid potential conflicts.

          •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

          •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

          •The tool will open and start scanning your system.

          •Please be patient as this can take a while to complete depending on your system's specifications.

          •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

          •Copy and Paste the JRT.txt log into your next message.
          **********************************************************
          Download Security Check by screen317 from the following link and save it to your desktop.

          Security Check

          * Double-click Security Check.bat
          * Follow the on-screen instructions inside of the black box.
          * A Notepad document should open automatically called checkup.txt
          * Post the contents of that document in your next reply.

          Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          redbird

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            Re: HELP DECRYPT
            « Reply #11 on: January 31, 2017, 01:13:30 PM »
            I thank you for your info will start right away

            redbird

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              Re: HELP DECRYPT
              « Reply #12 on: January 31, 2017, 02:38:07 PM »
              Successfully deleted: C:\Users\cc\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
              Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)



              Registry: 2

              Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\CEEBC40A-FDED-4C59-B354-939132350B01 (Registry Key)
              Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)




              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
              Scan was completed on Tue 01/31/2017 at 13:33:38.33
              End of JRT log
              ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
              Does this program go into my external hard drive to check ? or do I set it to go in ?

              SuperDave

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              Re: HELP DECRYPT
              « Reply #13 on: January 31, 2017, 07:28:45 PM »
              Quote
              Does this program go into my external hard drive to check ? or do I set it to go in ?
              It automatically scans your hard drive. Were you able to run the other scans?
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              redbird

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                Re: HELP DECRYPT
                « Reply #14 on: February 01, 2017, 02:47:20 PM »
                Yes thank you, but I don't understand does it mean that its done ? including external drive .I donated to them also

                SuperDave

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                Re: HELP DECRYPT
                « Reply #15 on: February 02, 2017, 12:58:25 PM »
                Don't connect your external drive when you run the scan. I need to see some logs.
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                redbird

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                  Re: HELP DECRYPT
                  « Reply #16 on: February 02, 2017, 02:21:10 PM »
                   Results of screen317's Security Check version 1.014 --- 12/23/15 
                   Windows 7 Service Pack 1 x64 (UAC is disabled!) 
                   Internet Explorer 11 
                  ``````````````Antivirus/Firewall Check:``````````````[/u]
                   Windows Firewall Enabled! 
                   Windows Firewall Disabled! 
                   WMI entry may not exist for antivirus; attempting automatic update.
                  `````````Anti-malware/Other Utilities Check:`````````[/u]
                   Adobe Flash Player 10 Flash Player out of Date!
                  ````````Process Check: objlist.exe by Laurent````````[/u] 
                  `````````````````System Health check`````````````````[/u]
                   Total Fragmentation on Drive C: 0%
                  ````````````````````End of Log``````````````````````[/u]
                  sorry I left this one out my eyes are bad

                  redbird

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                    Re: HELP DECRYPT
                    « Reply #17 on: February 02, 2017, 02:35:36 PM »
                    threats scan completely successful Cant find clipboard but it says no threats found

                    redbird

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                      Re: HELP DECRYPT
                      « Reply #18 on: February 02, 2017, 02:50:39 PM »
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4UQX7YO0 (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\7DRN7IFG (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8F48DGT6 (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9BRXIJB4 (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9K3JBDBA (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B97KMD5T (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BZTV5WXD (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DICKLBPM (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HAERFGBO (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LQ23XHFV (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VQO24Y7T (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W77CRMSJ (Temporary Internet Files Folder)
                      Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZE57OBEH (Temporary Internet Files Folder)



                      Registry: 0





                      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                      Scan was completed on Thu 02/02/2017 at 13:40:22.44
                      End of JRT log
                      ~~~~~~~~~~~~~~~~~

                      SuperDave

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                      Re: HELP DECRYPT
                      « Reply #19 on: February 02, 2017, 03:51:40 PM »
                      Looking over your log it seems you don't have any antivirus software.

                      Before we continue download and install a free antivirus.

                      Remember to only install one antivirus!
                       
                      1) Avast! Home Edition
                      2) AVG Free Edition
                      3) Avira AntiVir Personal
                      4) MicroSoft Security Essentials   All versions and all languages.
                      5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)

                      It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
                      ****************************************************
                      Update Your Java (JRE)

                      Old versions of Java have vulnerabilities that malware can use to infect your system.


                      First Verify your Java Version

                      If there are any other version(s) installed then update now.

                      Get the new version (if needed)

                      If your version is out of date install the newest version of the Sun Java Runtime Environment.

                      Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

                      Be sure to close ALL open web browsers before starting the installation.

                      Remove any old versions

                      1. Download JavaRa and unzip the file to your Desktop.
                      2. Open JavaRA.exe and choose Remove Older Versions
                      3. Once complete exit JavaRA.

                      Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
                      *****************************************************
                      I'd like to scan your machine with ESET OnlineScan

                      •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
                      ESET OnlineScan

                      •Click the button.
                      •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
                      • Click on to download the ESET Smart Installer. Save it to your desktop.
                      • Double click on the icon on your desktop.
                      •Check
                      •Click the button.
                      •Accept any security warnings from your browser.
                      • Leave the check mark next to Remove found threats.
                      •Check
                      •Push the Start button.
                      •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
                      •When the scan completes, push
                      •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
                      •Push the button.
                      •Push
                      A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
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                      redbird

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                        Re: HELP DECRYPT
                        « Reply #20 on: February 03, 2017, 01:46:20 PM »
                        It did not go the way you wrote but when finished it said no threats found .Do you think its only embedded in my external drive? I had that disconnected before I ran the scan

                        redbird

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                          Re: HELP DECRYPT
                          « Reply #21 on: February 03, 2017, 04:11:40 PM »
                           Download JavaRa and unzip the file to your Desktop.
                          2. Open JavaRA.exe and choose Remove Older Versions ...no java  or file not found on website ..also not does not verify any java .. the uninstall applet does not appear within a minute Java may be disabled in the browser, or you may have chosen not to run the Java detection application in the security prompt.
                          You can check if Java is enabled by going to the Verify Java Version page.
                          Microsoft essential no threats found

                          SuperDave

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                          Re: HELP DECRYPT
                          « Reply #22 on: February 03, 2017, 04:19:25 PM »
                          Tell me more about that file. Where did you get it? Where is it located?
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                          redbird

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                            Re: HELP DECRYPT
                            « Reply #23 on: February 04, 2017, 07:20:32 AM »
                            Remove any old versions

                            1. Download JavaRa and unzip the file to your Desktop.
                            2. Open JavaRA.exe and choose Remove Older Versions
                            3. Once complete exit JavaRA.
                            when I click on javara  this is what I get ..http://raproducts.org/click/click.php?id=1

                            .Nothing Found

                            It seems we cannot find what you’re looking for. Perhaps searching can help. ....

                            SuperDave

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                            Re: HELP DECRYPT
                            « Reply #24 on: February 04, 2017, 03:43:39 PM »
                            Yes, please do a search for Help Decrypt. Do you know what type of file it was?
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                            redbird

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                              Re: HELP DECRYPT
                              « Reply #25 on: February 04, 2017, 06:45:19 PM »
                              All info that I have so far is posted .Why cant I install java?

                              SuperDave

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                              Re: HELP DECRYPT
                              « Reply #26 on: February 05, 2017, 11:49:39 AM »
                              Ok, please try this one. Were you able to find that file?

                              Download JavaRa
                              * Unzip the file and open the JavaRa.exe
                              * Click Remove Older Versions
                              * JavaRa will search for and remove any outdated version of Java and remove any that are found.
                              * Click Additional Tasks
                              * Place a check next to Remove Useless JRE Files and click Go
                              * Exit JavaRa
                              * Delete the JavaRa files from the desktop.
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                              redbird

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                                Re: HELP DECRYPT
                                « Reply #27 on: February 05, 2017, 04:04:54 PM »
                                Not seeing where to download .the site has a huge list 853?

                                redbird

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                                  Re: HELP DECRYPT
                                  « Reply #28 on: February 06, 2017, 01:50:36 PM »
                                  ok finally  did all successful I don't see files on desktop

                                  SuperDave

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                                  Re: HELP DECRYPT
                                  « Reply #29 on: February 07, 2017, 07:26:31 PM »
                                  So, everything is good with your computer?
                                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                                  redbird

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                                    Re: HELP DECRYPT
                                    « Reply #30 on: February 08, 2017, 03:22:28 PM »
                                    Everything seems to be ok Thank you many times ,but should I worry about my external hd

                                    SuperDave

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                                    Re: HELP DECRYPT
                                    « Reply #31 on: February 08, 2017, 07:02:14 PM »
                                    Quote
                                    but should I worry about my external hd
                                    You can perform all those scans on your external drive.
                                    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender