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Author Topic: One key recovery  (Read 3499 times)

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Manyhats

    Topic Starter


    Starter

    • Experience: Familiar
    • OS: Windows 8
    One key recovery
    « on: March 02, 2017, 06:45:21 AM »
    Have Lenovo C260. Followed one key recovery procedure after hack into computer from crooks claiming to be from talk talk. They did this via teamviewer. Ran Malwarebytes soon after with no threats. However, decided to go back to factory settings just to be on the safe side. Having completed the recovery including installing the built in drivers and software bundle only installed ad-aware in addition that took ages. Now operating very slowly with frequent flag of ' not responding' when using internet. Decided to do one key recovery again but result same as described. Gave up a few days ago because of exhaustion and fatigue!
    I'm out of my depth now. Anyone able to offer some help be most grateful. Thank you.

    Allan

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    • OS: Windows 10
    Re: One key recovery
    « Reply #1 on: March 02, 2017, 06:54:45 AM »
    Moved your post to the malware forum since the problem arose after allowing 3rd party access to your computer. Please wait for a malware specialist to respond.

    SuperDave

    • Malware Removal Specialist


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    Re: One key recovery
    « Reply #2 on: March 02, 2017, 11:50:12 AM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwareCleaner onto your Desktop. AdwCleaner

    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.



    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.



    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    *************************************************
    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    **********************************************************
    Download Security Check by screen317 from the following link and save it to your desktop.

    Security Check

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    Manyhats

      Topic Starter


      Starter

      • Experience: Familiar
      • OS: Windows 8
      Re: One key recovery
      « Reply #3 on: March 04, 2017, 12:49:56 AM »
      Thanks.
      Followed all instructions but unable to send logs from my problem computer. However, took photos of logs but cannot send in reply, exceeding 700MB.
      Logs did not seem to identify any threats.
      Computer still very slow, indeed, took hours to follow procedures. Repeated flags of 'not responding'.
      It seems to get worse the longer switched on.
      Any further help gratefully received.
      Many Thanks

      SuperDave

      • Malware Removal Specialist


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      • OS: Windows 8
      Re: One key recovery
      « Reply #4 on: March 04, 2017, 11:30:02 AM »
      I need more information about that computer. What OS are you running? How much RAM and the size of the hard drive?
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender