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Author Topic: "The requested resourse is in use" - Malware is preventing ALL exe files to run.  (Read 8665 times)

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kmx2251

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    Nasty virus. even on Safe mode I can't install any anti virus. It has blocked Avast in my PC.
    Im not a computer expert and dont know how to resolve this.
    Nothing will work from the computer so I am using my laptop to create Rescue disks and try to scan with them but nothing worked so far.
    Trend Micro, EsEt. didnt detected anything. Bit Defender detected the following but couldn't clean it.
    [email protected]

    Please Help

    Geek-9pm


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    First of all, don't do anything. Apparently you have another computer so you are able to come in the form.
    What you need to do is to prepare a rescue CD using your working computer. You're going to download the ISO of a program that can check for viruses without having the operating system up and running These programs  are made by different companies. One of these is made by a company called AVIRA. You can download the ISO file off of their website and burn it onto using one of the common method used for duplicating an ISO file.
    Next step is to set up your trouble machine so that it will boot from the CD instead of the hard drive. This varies from one computer to the next, so I'm not able to give you the detailed step-by-step instructions on how it works on your computer. On the computers I have, which are made by Dell, I have to hit the F 12 key and then a program comes up then ask me what to and I select my CD-ROM player.
    Was the program boots up and what kind of test would like to do and then it will begin scan of your computer and will quarantine whenever it finds. In some cases it may be necessary to do some other kind of work on the computer
    After the VirusScan has been completed.
    Check this out:
    https://www.avira.com/en/download/product/avira-rescue-system
    Read over over the instructions there.
    Let me know if you can  do that.  :) :'(

    kmx2251

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      Im working on the creation of the CD right now. Will reply with results. Tks

      kmx2251

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        I got Avira rescue Disk. However Avira wont connect to the internet. The computer has connection but I don't know why Avira cant connect.
        Wireless connection. Avira wont browse for connections available and I dont know how to configure it manually.  :(

        SuperDave

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        Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

        1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
        2. The fixes are specific to your problem and should only be used for this issue on this machine.
        3. If you don't know or understand something, please don't hesitate to ask.
        4. Please DO NOT run any other tools or scans while I am helping you.
        5. It is important that you reply to this thread. Do not start a new topic.
        6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
        7. Absence of symptoms does not mean that everything is clear.

        If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
        *************************************************************************
        3.5 Connecting to the Internet
        On startup of the GUI, the product checks for an Internet connection that is required to
        perform an update of the detection technology prior to scan and repair your system's
        partition. If no Internet connection is established, you are prompted to configure your
        network via the displayed link.
        Click the link Click here to establish an Internet connection.
        The Network Connections window opens.
        Choose the tab Wired, if you usually are connected wired to your local area network.
        Click the name of your wired connection, if visible and click Edit.
        - OR -
        Click Add, to establish a new wired connection.
        The Editing Wired connection window opens.
        You can configure your physical address and IP settings.
        Choose the tab Wireless, if you want to establish a WLAN Internet connection.
        Click the name of your wired connection, if visible and click Edit.
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

        kmx2251

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          thank you Dave
          A few things:
          - there is no link prompt to connect internet. There is only a box with a msg saying YOu are not connected to the internet
          - Cant do wired
          - Wireless - it won't allow me to browse for my wireless network and I don't know how to set it up manually

          Hackoo



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          Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.
          « Last Edit: April 01, 2017, 12:49:24 PM by SuperDave »

          Hackoo



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          Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.
          « Last Edit: April 01, 2017, 12:49:35 PM by SuperDave »

          kmx2251

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            the code is running for almost 1 hour now. It says "Scanning in progress"
            Is this normal? Should it take that long? ::)

            kmx2251

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              I was able to run Avira after all with the internet connection.
              It detected 4 threats and I am attaching the report from the scan.
              Computer still has same issues.


              [attachment deleted by admin to conserve space]

              SuperDave

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              How were you able to run the FarBarscan?
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              kmx2251

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                Found in my Desktop after I ran AVIRA


                SuperDave

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                Please download AdwareCleaner onto your Desktop. AdwCleaner

                Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



                If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
                When the AdwCleaner program will open, click on the Scan button as shown below.



                AdwCleaner will now start to search for malicious files that may be installed on your computer.
                To remove the files that were detected in the previous step, please click on the Clean button.



                AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
                Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
                *********************************************
                Please download Malwarebytes Anti-Malware from here.
                Double Click mbam-setup.exe to install the application.
                • It should update automatically if the computer is connected to the internet.
                • Click on Threat Scan and click on Scan Now.
                • The scan may take some time to finish,so please be patient.
                • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
                • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
                • When disinfection is completed you can click on "Copy to Clipboard".
                • Paste the log in you next reply (CTRL+ V)
                *************************************************
                Please download Junkware Removal Tool to your desktop.

                Warning! Once the scan is complete JRT will shut down your browser with NO warning.

                Shut down your protection software now to avoid potential conflicts.

                •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

                •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

                •The tool will open and start scanning your system.

                •Please be patient as this can take a while to complete depending on your system's specifications.

                •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

                •Copy and Paste the JRT.txt log into your next message.
                **********************************************************
                Download Security Check by screen317 from the following link and save it to your desktop.

                Security Check

                * Double-click Security Check.bat
                * Follow the on-screen instructions inside of the black box.
                * A Notepad document should open automatically called checkup.txt
                * Post the contents of that document in your next reply.

                Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                kmx2251

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                  As I mentioned before I am using my laptop to do all downloads and communicate with you guys.
                  The PC wont run any exe files.
                  It is helpless to download programs to its desktop because it will be blocked.
                  Unless I can create a CD with any antimalware program from my Laptop and run it on the PC nothing else will work.
                  Maybe Im not being clear about that. My appologies.

                  Btw I tried Rkill before because it uses IExplorer name and it didn't work either.

                    :'( :'( :'( :'(

                  SuperDave

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                  Quote
                  The PC wont run any exe files.
                  But you told me you ran Avira on your desktop.That is why I gave you the other scans to run. Burn them to a CD or USB stick and try running them from there.
                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender