Laptop Extremely Slow - Please Help

[BuyDell]

 I have a older laptop maybe 5 years old and recently has become very slow. I've run AVG free antivirus and a few other malware programs including a rootkit scan and found nothing, but I still have a very slow laptop in as far as opening programs and startup.

 Please Help

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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StartupLite

Download StartupLite by MalwareBytes to your Desktop.
Doubleclick StartupLite.exe to launch the program.
Ensure the Disable box is checked.
Click Continue.
A pop up message will tell you the unecessary startup items in your list have been disabled and ask you to restart your computer.
Re-start your computer.
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Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
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Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

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Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
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Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[BuyDell]

# AdwCleaner 7.0.1.0 - Logfile created on Sun Aug 20 21:48:40 2017
# Updated on 2017/05/08 by Malwarebytes
# Database: 08-17-2017.2
# Running on Windows 7 Home Premium (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C1].txt - [1686 B] - [2015/10/10 13:37:7]
C:/AdwCleaner/AdwCleaner[S0].txt - [13582 B] - [2014/9/14 18:53:22]
C:/AdwCleaner/AdwCleaner[S1].txt - [6197 B] - [2014/9/14 18:53:22]
C:/AdwCleaner/AdwCleaner[S2].txt - [7101 B] - [2014/9/14 18:53:22]
C:/AdwCleaner/AdwCleaner[S3].txt - [2310 B] - [2014/9/14 18:53:22]
C:/AdwCleaner/AdwCleaner[S4].txt - [3525 B] - [2017/8/15 17:13:15]
C:/AdwCleaner/AdwCleaner[S5].txt - [1578 B] - [2017/8/16 1:21:7]
C:/AdwCleaner/AdwCleaner[S6].txt - [1525 B] - [2017/8/20 17:51:33]


########## EOF - C:\AdwCleaner\AdwCleaner[S7].txt ##########








Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 8/20/17
Scan Time: 5:55 PM
Log File: rrrrrrrrr.txt
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.160
Update Package Version: 1.0.2625
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: DAD-HP\DAD

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 349815
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 4 min, 41 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)







~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 7 Home Premium x64
Ran by DAD (Administrator) on Sun 08/20/2017 at 18:04:12.31
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 8

Successfully deleted: C:\Users\DAD\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9I3S02GV (Temporary Internet Files Folder)
Successfully deleted: C:\Users\DAD\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AZNUMJLL (Temporary Internet Files Folder)
Successfully deleted: C:\Users\DAD\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNQSF6TK (Temporary Internet Files Folder)
Successfully deleted: C:\Users\DAD\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GR52V7D1 (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9I3S02GV (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AZNUMJLL (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNQSF6TK (Temporary Internet Files Folder)
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GR52V7D1 (Temporary Internet Files Folder)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 08/20/2017 at 18:09:02.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~








 Results of screen317's Security Check version 1.014 --- 12/23/15 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
Norton Security Suite   
Malwarebytes           
AVG Antivirus           
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Google Chrome (60.0.3112.101)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````[/u] 
 AVG Antivirus AVGSvc.exe 
 AVG Antivirus AVGUI.exe 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````[/u]

[SuperDave]

You are running two AV's on your computer; Norton Security Suite and AVG Antivirus. One should be disabled/uninstalled. 

ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

    Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
    Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

        Enable detection of potentially unwanted applications;
        Scan archives;
        Scan for potentially unsafe applications;
        Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

   

    After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
   

    Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
   

    After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
   


    Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
   


    Once you're done, click on the Back button;
    Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;

[BuyDell]

C:\AdwCleaner\Quarantine\1xVPfvJcrg\installer.exe   a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application   cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Matt\AppData\Local\Google\Chrome\User Data\Default\Extensions\njljkdinboobkmkihgcohanchjnjpgjk\10.26.9.505_0\plugins\ConduitChromeApiPlugin.dll.vir   a variant of Win32/Toolbar.Conduit.AR potentially unwanted application   cleaned by deleting

[SuperDave]

Any improvement in the operation of your computer?

[BuyDell]

For sure. Thank you !

[SuperDave]

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create Registry backup
• Purge System Restore Points
• Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
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I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!