PC is crashing while loading desktop

[LLeake]

My PC is crashing while loading desktop with Windows 10, started after loading Corsair mouse software. PC will not run long enough for me to make any changes, also I cannot get Win10 to safe mode.

[Mark.]

let the PC start and the Win10 logo appear, then hold in the power button for 5 seconds to force it off.
repeat until a reboot says something like "Repairing Windows, Please Wait" and it'll take you to the Advanced Startup Option menu where you can try using Restore Points, or Repairing or Refreshing Windows.
usually takes 2 or 3 reboots.

[Allan]

You say you can't get to safe mode. What happens when you try?

[LLeake]

I will try that Mark-thank you
 Allan when I do the shift restart I get to the screen where is has the option of doing the safe mode start , once I click it the pc sounds like it reboots then nothing..I have let it sit for hours on each of the choices-safe mode-repair -reload previous version but nothing. I have not tried the power button thing that Mark suggested, I will try that when I get home today.

[LLeake]

Still crashing once it gets to desktop ...

[DaveLembke]

Which Corsair Mouse are you using for model # ?

There might be a reference to others with same issue on Google if a driver is junk, additionally there might be a newer version that has a bug fix from their website.

[LLeake]

I actually took it back and got another Razer , the problem is that it will not stay running long enough for me to uninstall the Corsair software or do anything else. It goes down while the desktop is still loading. Sometimes will get a message that says--Preferences.readPrefs
err=2
what=XMLexceptions
where=4
name=Preferences

[patio]

You have to get to safemode...follow above instructions...